Grocery
stores, Convenience stores, and Restaurants if you are not evolving with
consumers your brand, your outlet, your business is dying. Consumers are dynamic not static and 9 out of
ten times they opt to move forward not backward when giving the opportunity according
to Steven Johnson Grocerant
Guru® at Tacoma, WA based Foodservice Solutions®.
Heather Lalley on Jun. 05, 2023 published and article
with the food quote of the year according to Johnson, the quote was from
Norman Mayne, CEO of Dorothy Lane
Markets, stated, "Our customers have said to us, ‘Dorothy Lane, don’t be our pantry
anymore. Be our kitchen.”
Now
this is a grocery retailer that understands it consumer and every other food
retailer in every other channel needs to remember and understand what Mayne
said, "Our customers have said to us, ‘Dorothy Lane, don’t be our pantry
anymore. Be our kitchen.” Just look at the percentage of sit down restaurant
meals sold for takeout close to 27.9 percent. At fast food restaurants it is
running close to 69.7 percent of all meals through the drive-thru or for
takeout.
The
2023 International
Dairy Deli Bakery Association show was last week, drawing thousands of
grocers, suppliers, distributors and others who strolled the seemingly endless
aisles of neon-hued doughnuts and artistically arranged charcuterie boards
looking for ways to boost their businesses according to Lalley.
I
want to share what Lalley had to say in her article. It’s filled with great insights and understanding
of what consumers want and how they want it.
So here we go: “Grocers said they were on the hunt for convenient
options for both their shoppers and their workers, as well as mini-sized
indulgent items and prepared food options that could steal some thunder from
restaurants.
Do you Want to Build a
Larger Share of Stomach
Focus on the Grocerant Niche
“The
hybrid meal has taken over America’s kitchen,” Heather Prach, IDDBA’s VP of
education, said
in an opening address, noting that today’s consumers are
looking for a mix of from-scratch cooking and fully prepared items.
Out
on the show floor, Norman Mayne, CEO of three-unit, Ohio-based Dorothy Lane Market, said he had his
eye on fresh, convenient items for his gourmet grocery stores.
“Our
customers have said to us, ‘Dorothy Lane, don’t be our pantry anymore. Be our
kitchen,’” Mayne said.
“Easy
to execute” was the quest for a group of conference attendees from
SpartanNash’s retail segment. They said they were looking for bakery and deli
items that are either very low labor or are retail ready—with an added gold
star for products the retailer could put its own label on.
Private-label
sales have exploded in the last year as food prices have climbed. Katie
Swenson, director of deli for Minneapolis-based Lunds & Byerlys, said she
was searching for potential own brands for her banners in cheese and imported
meats.
Consumers
are increasingly looking for products that align with their health-and-wellness
goals, with 65% of shoppers saying they’re following some sort of focused approach
to eating, according to IDDBA data.
Amy
Loss, category merchant for deli at Rochester, New York-based Wegmans, said her
shoppers are seeking health-focused messaging and products in deli.
“Deli
meats without nitrates,” Loss said was top of her scavenger hunt list for IDDBA
2023. “The industry is moving towards that.”
Loss
also said she was scoping out the booths for merchandising ideas.
"Our
customers have said to us, ‘Dorothy Lane, don’t be our pantry anymore. Be our
kitchen.'" -- Norman Mayne, CEO of Dorothy Lane Markets
One
trend that was hard to miss on the trade show floor was the abundance of
grab-and-go bakery items geared toward small portions.
Small
treats can be billed as a mental-health boost that shoppers deserve, Rick
Stein, vice president at FMI – the Food Industry Association, said in an
address on how to drive bakery sales.
“Now
is a time where you can lean in on health and well-being,” Stein said. “I would
even say indulgent is a health and well-being (attribute). You can talk about
portion size. You can talk about mental health.”
Springfield,
Illinois-based Mel-O-Cream Donuts has been in business since 1932. The company
operates several doughnut shops, but also sells frozen dough and ready-to-ice
doughnuts to retailers.
Sales
of Mel-O-Cream’s mini doughnuts have exploded in the six years since they were
introduced, and the company now offers 17 different flavors, Sales Director
Jennifer Flores said.
“Variety
is what everybody is looking for, especially post-COVID,” Flores said.
In
recent years, the doughnut-maker has seen a 360% increase in sales of its
grab-and-go cups of its doughnut holes.
The
only complaint Flores said she hears from retailers about the doughnut cups is
that they sell out so fast, grocers don’t have time to keep re-stocking them.
“The
demand continues to grow for it,” she said.
Reser’s
Fine Foods, the Beaverton, Oregon-based prepared foods manufacturer that got
its start with deli containers of potato salad, is now looking to go
head-to-head with restaurants by offering inventive international flavors and
high-end side dishes.
Reser’s
new products are focused on versatility—noodle salads that can be served hot or
cold, with or without animal protein. And the manufacturer is branching out
from more-familiar Asian and Hispanic flavor profiles to Middle Eastern dishes
with items like soon-to-debut shawarma, gyro and kofta meal kits.
The
company said it’s particularly excited about new refrigerated potato rosettes
(“borrowing from fine dining”) that are set to launch next year.
The
delicately piped potatoes can be served as a side dish with a grilled steak or
as a topper for dishes like stuffed mushroom caps or roasted bell peppers, to
create restaurant-quality meals at home, Reser’s representatives said.
The
offerings are geared toward shoppers who became accustomed to preparing meals
at home during the pandemic and are now limiting restaurant visits due to high
prices, the company said.” We ask you know what are you selling and how are you
selling it?
Invite Foodservice Solutions® to complete a
Grocerant ScoreCard, or for product positioning or placement assistance, or
call our Grocerant Guru®. Since 1991 Foodservice
Solutions® of
Tacoma, WA has been the global leader in the Grocerant niche. Contact: Steve@FoodserviceSolutions.us or
253-759-7869
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