Is Walmart’s In-Home Delivery Service Bad Idea Done Right

Regular readers of this bog know that Steven Johnson, Tacoma, WA based Grocerant Guru® for Foodservice Solutions® thinks have any delivery person enter your home and delivery groceries is not at good idea when you are not at home.  However, there are those of you out there willing to give it a try.

So, when Walmart employees can now deliver products directly into the customer's kitchen or garage using smart technology that will livestream the delivery. Is it a solution waiting for a problem or a time saving solution?

Launched in Kansas City, Pittsburgh and Vero Beach, Florida, Walmart said that more than 1 million shoppers will be able to use the new delivery option, which has Walmart employees select produce and other household items ordered by a customer online. They then deliver the items right into the shopper’s kitchen or garage using smart technology that gives them a one-time code to enter.

So, the homeowner will be able to watch the delivery through their smartphone. The Walmart employee wears a camera that will livestream the delivery. If the camera doesn’t turn on, the door won’t unlock.

Bart Stein, Walmart’s senior vice president for membership and InHome stated “We’re obsessed with simplifying grocery shopping and finding ways to make our customers’ lives easier,” “That’s why InHome goes the extra step so that our customers can live their lives without worrying about making it to the store or being home to accept a delivery.” What do you think? Do you trust technology enough to allow someone into your home?

How does it work?  Well with a Subscription to the InHome delivery service; which will cost $19.95 a month, with the first month free. Shoppers must spend at least $30 on the order. The smart lock costs $49.95, with free installation.

Stein said InHome is a natural complement to Walmart’s existing suite of grocery options, including its recently expanded Delivery Unlimited membership. “We’re looking forward to building on our already exceptional service in these markets through InHome Delivery and bringing this offering to even more customers in the months to come,” said Stein. In case you were wondering Johnson said he is simply not ready for this yet, which surprised everyone as he tries everything at least once.

Foodservice Solutions® team is here to help you drive top line sales and bottom-line profits. Are you looking a customer ahead? Visit www.FoodserviceSolutions.us for more information or contact: Steve@FoodserviceSolutions.us Remember success does leave clues and we just may the clue you need to propel your continued success.