Thursday, December 14, 2023

Trader Joe’s Grocerant Focused Best Other Grocers


Looking for a meal for one or two at a price you can afford that is good!  Well it seems that many consumers are doing the same thing and that they are doing that with gusto at Trader Joe’s.  According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® “In the minds-eye of the consumer Trader Joe’s has a ‘halo’ of better for you wrapped all around the brand.”

In case you have not heard, Trader Joe’s beat out other food retailers when it comes to customer service, according to a new survey from data and consumer insights firm HundredX in partnership with Forbes.

The study, released recently, lists the top 300 brands in terms of customer service across multiple industries. The ranking is based on more than 4 million pieces of consumer feedback on over 3,000 businesses during the past year.

Trader Joe’s came in at No. 5, just below USAA, REI, Chick-fil-A and, at No. 1, The UPS Store.

Publix Super Markets took 7th place, followed by Wegmans (24th), H-E-B-owned Central Market (35th), Albertsons-owned Market Street (37th) and H-E-B (54th).

Further down on the list was Hy-Vee (107), The Fresh Market (123), Natural Grocers (127), Whole Foods (133), Sam’s Club (144), Sprouts Farmers Market (167), Kroger-owned Harris Teeter (173), Ahold Delhaize-owned Martin’s (188), Target (204), Ingles (215), Piggly Wiggly (239), Stater Bros. (242), Albertsons-owned Tom Thumb (289) and Market Basket (292).

The authors of the report noted that the excellence in customer service provided by the 300 companies on this year’s list have a “clear connection to the likelihood customers will spend with the brand again.” 

Looking for Outside Eye’s for help?  Call Foodservice Solutions® at 253-759-7869 or visit our website at: or Email our Global Grocerant Expert at

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