It was 42 years ago that the first Starbucks opened
in Seattle at the Pike Place market.
Today, as they race to the 50 year mark Starbucks continues to lead its
sector and is an example for the entire restaurant industry that evolving with
the consumer works.
During the first 20+ years that current CEO Howard Schultz was leading the
company Schultz refused to sell food.
Starbucks always sold non-food items that complemented and extended the
Starbucks experience and brand yet Starbucks shied away from food. In fact with
ease you can find article after article, and definitive statements from Schultz
that Starbucks would never sell food.
Success does leave clues and Starbucks customers
were evolving and Schultz listened then began selling food. Selling food did
not go so well at the beginning it may have been because the effort appeared
half-hearted. That’s all changed.
In recent presentation Foodservice Solutions®
Grocerant Guru™ asked the audience “if your company was 42 years old, had
20,250+ units operating around the world in the current prolonged economic
conundrum would your sales be up or down?” The vast majority of the audience
responded a resounding DOWN.
Well, we all know today that Starbucks, with 20,850+ units
in the fourth quarter of this year marked its 15th consecutive quarter in which
comparable sales rose more than 7 percent in the U.S. and more than 5 percent
globally. Have you evolved with your
customers? How long has your restaurant been in open?
The Ready-2-Eat and Heat-N-Eat
fresh prepared food aka grocerant niche has no better example of success than
Starbucks. Starbucks ability to adapt and
evolve with consumers and willingness to extend its brand and products within
our current Omni-channel retail environment is an example for all.
For international corporate presentations,
educational forums, or keynotes contact: Steven Johnson at www.FoodserviceSolutions.us His extensive experience as a multi-unit
restaurant operator, consultant, brand / product positioning expert and public
speaking will leave success clues for all.
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