While consumers are evolving with technology so fast many
restaurants feel that they can’t keep up, it cost too much to keep up, or that
they should not try to keep up.
Foodservice Solutions® team believes that it’s not the technology that’s
the problem. The problem is how restaurateurs view the restaurant itself.
Today when you create a unique menu item that generates consumer buzz, high sales, while others start
copying it, and adding it to their menu.
Then your restaurant has evolved into a showroom and is no longer just a
restaurant. Has your restaurant become a Showroom? Are you still doing what you
did 3,4,or 5 years ago?
Don’t let your restaurant become the next Best Buy a great
showroom with declining store counts, sales, and profits. The other concern is while you are spending
millions advertising on Google, or Amazon they are doing just the
opposite. Remember when retailers were scared of their online competitors?
You should be again for both are now selling food, fresh food and fresh
prepared food delivered to your customer’s door.
When Amazon announced that they were opening a Brick-N-Mortar
store in New York City, San Francisco, what did you think? Restaurant advertising platform Google is delivering
fresh food right to your customers door. Did you once again think well, that does not
concern us? Today, On-line retailers are becoming Brick-N-Mortar solutions utilizing
ideations from your showroom and on-line ads.
Eye-glass retailer Warby Parker has opened several stores and
stores-within-stores partnering with already established eye wear retailers.
Plated, the once online meal-delivery service only, offers a truck instead of a
stationary storefront for its hungry New York patrons.
So, are these retailers innovative expansionist? Should you worry?
Yes, you should worry only if your are still doing things the same way you were
3, 4, or 5 years ago. Here are three
things customer want:
1. Customers want to Discover
They like a brand with consumer
relevance. If your brand is not on the
‘information highway’ your customer will simply by-pass your brand. The same hold true to the sidewalk, street
corner, and airport. On-line retailers are garnering customer relevance. How
are you expanding your brand?
2. Customer want Convenience
The Hudson Riehle Senior VP
Research & Knowledge Group of the National Restaurant Association said “88%
of adults with smartphones/tables use them to look-up, restaurants, locations,
and hours of operations. Foodservice
Solutions® Grocerant Guru™ found that 92% of consumers would buy a branded food
they liked item from a non-traditional outlet.
3. Customers want it both ways.
Sampling a new food item in-store
is a vastly different experience than receiving a sample in the form of a ‘free
coupon’, a sample in the mail, consumers want to discover on their terms. They want that invitation to be both
customized and personalized. Customer
relevance today equals a branded seamless experience from Digital too
Brick-N-Mortar and Portable or Brick-N-Mortar too Digital with food portability.
4. Are you funding, your next
competitor?
What consumer relevant digital
advertising platform are you spending on?
Who analyzes the analytics first?
Does your advertising partner sell meals or meal solutions direct to consumer?
To create that seamless experience recently Plated, the online
food delivery service, has started
sending out a
food truck to feed New
Yorkers from the street. They also cleverly offer samples and coupons for
online orders for new customers. Customers get to taste what’s next, literally,
and feel more comfortable making that order from home next time. Outside Eyes can help you look A Customer
Ahead. What role does portability play in your integrated concumer messaging
and marketing?
Are
you trapped doing what you have always done and doing it the same way? Interested
in learning how Foodservice Solutions 5P’s of Food Marketing can edify your
retail food brand while creating a platform for consumer
convenient
meal participation,
differentiation and individualization? Email us at:
Steve@FoodserviceSolutions.us
or visit:
www.FoodserviceSolutions.us
for more information.