Monday, September 8, 2025

U.S. Chain Restaurants Capitulate: Brand Protectionism is Not Working

 


For decades, brand protectionism was the cornerstone of chain restaurant growth. By guarding against menu change, resisting cross-channel innovation, and doubling down on rigid identity, many restaurant brands enjoyed an era of seemingly unstoppable expansion. In the 1970s, 1980s, and 1990s, those strategies attracted investors, fueled store counts, and created household names. But history has shown us that “protecting the brand” for too long often leads to stagnation, consumer irrelevance, and market share erosion according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.

Lessons From History: Three Times Brand Protectionism Failed

1.       Howard Johnson’s – Once the largest restaurant chain in America, Howard Johnson’s refused to adapt to shifting consumer tastes and clung too tightly to its limited menu. By the 1980s, as fast-food competitors embraced speed and new flavors, Howard Johnson’s stores looked and felt outdated. Its decline stands as one of the clearest examples of brand protectionism gone wrong.

2.       Steak and Ale – Known for introducing affordable steakhouse dining, Steak and Ale stuck with its dark interiors and dated “salad bar” format long after consumer preferences shifted toward fresher, lighter, and more open dining environments. Competitors innovated while Steak and Ale clung to its past, eventually forcing bankruptcy.

3.       Chi-Chi’s – Once a go-to casual Mexican chain, Chi-Chi’s resisted evolving its menu and décor even as more authentic and fresher Mexican concepts gained traction. Combined with operational missteps, its inability to pivot left it irrelevant to both younger diners and multicultural consumers, sealing its fate.

Each of these chains clung too long to “what worked yesterday.” They misread consumer dynamism as a passing trend. History suggests they weren’t exceptions — they were warnings.


Today’s Legacy Chains: Stuck in Yesterday

Fast forward to the 2020s, and some of America’s biggest names are repeating the same mistakes.

1.       Applebee’s – Still tethered to “neighborhood bar and grill” branding, Applebee’s struggles to engage younger generations who value food discovery, wellness, and convenience over oversized appetizers and cocktail promotions.

2.       Olive Garden – While still beloved for comfort dining, Olive Garden has resisted modernization in plant-forward menus, off-premise innovation, and digital loyalty compared to competitors like CAVA or Sweetgreen. Its “never-ending pasta” approach resonates less with a wellness-driven audience.

3.       TGI Fridays – Once synonymous with casual dining excitement, Fridays is now viewed as tired. Overreliance on legacy bar promotions and dated décor has left the brand struggling to differentiate in a crowded midscale market.

Meanwhile, grocery store prepared meals and convenience-store foodservice are growing at 6.5% annually, according to NielsenIQ. Black Box Intelligence™ reports that U.S. chain restaurant sales fell -0.7% in August with traffic down -3.9%, signaling that consumers are voting with their wallets — and increasingly choosing alternatives.


Why Consumers Are Moving On

Today’s food shoppers are explorers. Millennials and Gen Z spend more time researching, trying, and sharing new foods than any generation before them. A OnePoll/Sweet Earth Foods survey found that millennials try 46 new foods a year, with 57% subscribing to diets like plant-based, Keto, or vegan. The fact that 77% of consumers buying JUST Egg are still meat eaters proves this is not about niche diets — it’s about discovery, values, and flexibility.

Legacy chains that cling to old models miss these undercurrents. Consumers are dynamic; food brands must be dynamic as well.



Four Insights from the Grocerant Guru®

Steven Johnson, Grocerant Guru® of Foodservice Solutions®, offers four insights for restaurants seeking relevance:

1.       Consumer Relevance Beats Brand Consistency – Protecting yesterday’s brand image at the expense of tomorrow’s consumer needs is a losing formula. Adaptation must take priority.

2.       Embrace Food Discovery – Consumers are looking for new flavors, new formats, and new experiences. Integrate limited-time offers, plant-forward dishes, and global flavors that evolve with customer curiosity.

3.       Cross-Channel Is Critical – Competing with grocery prepared meals, convenience stores, and third-party delivery means being present across platforms. A “restaurant-only” mindset is outdated.

4.       Convenience Is Currency – Speed, portability, and personalization now define value. Restaurants that ignore consumer demand for frictionless meals risk irrelevance.

 


Bottom line: History has shown that clinging too tightly to brand protectionism leads to decline. Today, legacy restaurant chains risk repeating the mistakes of Howard Johnson’s, Steak and Ale, and Chi-Chi’s. Consumers are dynamic, and the only way forward is to evolve — quickly, consistently, and with the consumer, not the brand, at the center.

Are you ready for some fresh ideations? Do your food marketing ideas look more like yesterday than tomorrow? Interested in learning how our Grocerant Guru® can edify your retail food brand while creating a platform for consumer convenient meal participationdifferentiation and individualization?  Email us at: Steve@FoodserviceSolutions.us or visit: us on our social media sites by clicking one of the following links: Facebook,  LinkedIn, or Twitter



Sunday, September 7, 2025

Fresh Food Is the New Fast Food: Why Grocerants Are Winning Customers and Profits

 


The evolution of Ready-2-Eat (RTE) and Heat-N-Eat (HNE) fresh prepared food has transformed retail foodservice. Once a niche, these fresh food options are now a multi-billion-dollar driver of top-line sales and bottom-line profits across supermarkets, convenience stores, and restaurants, according to Steven Johnson, Grocerant Guru® at Tacoma, WA–based Foodservice Solutions®.

Here’s the reality: consumers no longer see “fast food” as burgers and fries—they see it as fresh, convenient, and accessible meals they can grab in minutes without sacrificing quality.

The Numbers Don’t Lie

·       The global ready-to-eat food market is projected to hit $525 billion by 2027 (Fortune Business Insights).

·       In the U.S., over 64% of consumers now purchase prepared meals from grocery stores weekly (FMI, 2024).

·       Millennials and Gen Z drive the trend: 72% say they prefer “grocerant” prepared foods over traditional restaurant takeout for convenience and perceived health benefits (Datassential, 2023).

·       Retailers offering fresh prepared options see an average check increase of 15–20% compared to legacy menu categories.


Are You a Retailer Looking One Customer Ahead?

Legacy retailers often cling to outdated brand protectionism, but today’s consumers are dynamic, not static. What worked in 1980—or even 2010—no longer resonates. Customers demand speed, freshness, and relevance.

Key takeaway: evolve with your customers or risk losing them. The “share of stomach” battle is being won by those investing in fresh, flexible, on-the-go dining solutions.


Why Fresh Prepared Food Is a Springboard for Growth

·       Drives frequency: Customers return more often when they know fresh meals are waiting.

·       Boosts team morale: Growth energizes employees, creating a buzz customers can feel.

·       Increases profitability: Grocerant offerings can turn slow periods into profit centers.

Doing nothing? That’s boring.
Doing more of the right something? That’s soaring.



Consumer Relevance = Change

Consumers reward brands that take risks and innovate. “Doing no harm” by standing still is the fastest path to irrelevance. Fresh food retailing is evolving at breakneck speed—your brand must keep up.

Action Creates Opportunity

Limited-time offers (LTOs), menu innovations, and grocerant integration strategies don’t just grow sales—they test and strengthen your brand for the future. The companies that adapt now will become the leaders of tomorrow’s food marketplace.

Ready to Evolve Your Brand?

Foodservice Solutions® specializes in helping retailers identify, quantify, and implement winning grocerant strategies. Whether you’re a supermarket, C-store, or restaurant, we’ll help you capture the fresh prepared food opportunity and grow both customer counts and check averages.

👉 Visit us today:

·       Facebook.com/Steven Johnson

·       LinkedIn.com/in/grocerant

·       Twitter.com/grocerant

📞 Or call now to schedule a consultation—don’t let your brand be left behind.



Saturday, September 6, 2025

Foodservice Solutions® Grocerant Guru®: Food Consumer Migration Is Accelerating

 


Consumers are dynamic—not static. As customer behaviors shift, so must retailers. This insight, championed by Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®, remains truer than ever. In a world transformed by hybrid work, streaming binge sessions, and on-the-go lifestyles, the Hand-Held, Ready-2-Eat, and Heat-N-Eat fresh-prepared grocerant category continues to flourish—projected to grow at a 6.24% CAGR from 2025 to 2032 globally. Meanwhile, the Ready Meals Market is on track to reach $276 billion by 2030, with a robust 8.9% CAGR through that year.

Why Portability Is Reshaping Retail Food Service

Portable, fresh meals are no longer a niche, they’re mainstream:

·       Retail Foot Traffic & Tech-Driven Experience
Grocery retailers like Whole Foods and Wegmans are winning by blending chef-crafted prepared foods with tech enhancements like AI-powered kiosks, app ordering, and predictive inventory systems. These innovations boost foot traffic by up to 20% while modernizing the in-store dining experience.

·       Value-Conscious Consumer Behavior
Grocerants have pivoted to offering value-driven meals that compete strongly with fast-food delivery. As inflation pressures linger, these affordable, freshly prepared options are hitting the sweet spot.

·       Meal Kits, Global Flavors & Health-Focused Options
The prepared-foods landscape is seeing surges in plant-based, low-carb, and global-flavor offerings, alongside sustainable packaging and “take-and-make” meal kits that appeal to health-conscious and ethnically diverse consumers alike.

·       Global Consumption Trends
U.S. consumers currently drive approximately $48 billion of ready-to-eat meal spending, while markets like China, India, and Japan are even more substantial—signaling both robust domestic demand and global growth opportunities.

 


The Evolving "65-Inch HDTV Syndrome"

Steven Johnson’s iconic "65-Inch HDTV Syndrome" metaphor perfectly captures the rise of at-home indulgence. Originally coined a decade ago, it described how consumers increasingly preferred to enjoy restaurant-quality food while watching on increasingly immersive screens.

Today, the trend is not only alive, it’s become routine:

·       Grocerant Meals in Nearly Every Home Meal
According to Foodservice Solutions®’ own Grocerant ScoreCards, 83.2% of meals served at home now include at least one Ready-2-Eat or Heat-N-Eat component.

·       Streaming + Food = The New Normal
The proliferation of large-screen TVs (75% of U.S. households have a TV 55″ or larger) and binge-watching behavior (60% of adults engage in marathon viewing sessions) drive demand for portable, high-quality prepared foods that can be easily enjoyed while streaming.

·       Screen-Driven Eating Habits Across Demographics
Even among younger demographics, screen use during meals is pervasive. In one study, over 85% of children and adolescents reported at least one eating occasion per day while using screens; some adolescents consumed up to 42% of their daily calories during screen time.

·       Frozen Foods Losing Ground to Fresh
This behavior shift has also contributed to the stagnation of frozen food sales: 57% of consumers say they avoid frozen meals because they prefer fresh alternatives—a clear win for grocerant-style options

 


Extending Your Innovation with Foodservice Solutions®

At the heart of Foodservice Solutions® is a powerful innovation framework: Build, Measure, Learn, Repeat. This cycle enables brands to validate new product ideas, snack formats, and prepared-meal offerings with data-driven iterations, ensuring relevance in today’s fast-moving retail foodscape.

Dedicated to vertical brand positioning, marketing, and business expansion, Foodservice Solutions® excels at uncovering and quantifying emerging grocery, convenience, or hybrid foodservice models.

And success leaves clues. When your brand integrates the Five P’s of Food Marketing—Product, Packaging, Placement, Portability, and Price—with precision, it plants the seeds for both top-line growth and bottom-line profitability, in an era built on convenient meal participation, differentiation, and individualization.

 


Looking Ahead

Want to stay ahead of the curve? Here are three powerful trend drivers to monitor:

1.       AI-Powered Personalization
Imagine apps that suggest grab-and-go bowls based on dietary preferences or past buying behavior—AI is transforming meal recommendations and retailer engagement.

2.       Health and Sustainability Demand
Consumers are gravitating toward plant-forward, clean-label, and locally sourced meals—and they’re increasingly responsive to eco-conscious packaging and ingredient claims.

3.       The Rise of Kitchen “Clouds” in Grocery
Retailers like Kroger and Walmart are experimenting with in-store kitchens and cloud kitchen models to deliver fresh, customizable meals at scale.

 


Next Steps

Ready to transform your food brand for today’s convenience-driven consumer?

·       Call us at 1-253-759-7869 to explore how the Five P’s can amplify your results—across full-service restaurants, convenience stores, or grocery delis.

·       Visit www.FoodserviceSolutions.us to see how our expertise can modernize your prepared food strategy.

·       Connect with Steven Johnson on LinkedIn: linkedin.com/in/grocerant/.

Let’s turn the “65-Inch HDTV Syndrome” into your growth engine—where entertainment meets convenience, and fresh meets profitability.



Friday, September 5, 2025

How the “sub-minimum” (tipped) wage skews competition in restaurants — and why McDonald’s walking away from the National Restaurant Association matters

 


Now that: McDonald’s CEO Chris Kempczinski announced the company is leaving the National Restaurant Association (NRA) because the trade group defends the tipped (sub-minimum) wage and related policies. That choice surfaces a long-running market distortion: allowing some restaurants to pay large portions of their front-of-house labor below the legal full minimum wage (relying on customers’ tips to make up the rest) creates structural advantages for tip-heavy full-service operators and places untipped operators like fast-food chains at a competitive disadvantage. The policy debate has new complications from recent federal tax changes for tips that — contrary to their PR — may worsen that imbalance unless lawmakers and the industry adapt.

 


Historical markers (data points you can rely on)

1.       Federal tipped minimum has been tiny for decades. The federal “tipped minimum” — the cash wage employers may pay tipped workers — is $2.13/hour; the difference up to the federal minimum wage is supposed to be covered by tips (the “tip credit”). That figure has been effectively frozen for generations and is the backbone of today’s tipped system.

2.       Tipped workers are concentrated in restaurants. The restaurant sector employs the lion’s share of workers in occupations classified as tipped (servers, bartenders); recent reports estimate millions of workers are affected and that women and people of color are disproportionately represented.

3.       The sub-minimum originates in post-Civil War practice. Tipping—and the practice of paying very low wages to be made up by tips—has a historical origin and social context that shaped the current system. Scholarly and advocacy histories trace tipping’s U.S. roots to the late 19th century.

4.       Geography matters: several cities/states have phased out tip credits. Places like Chicago, Washington, D.C., and multiple states have moved toward full minimum wages for tipped workers (or eliminated the tip credit), creating regional competitive differences.

5.       Recent federal tax law changes created a “no-tax on tips” deduction for some tipped workers. A 2025 federal change (reported and interpreted in coverage and practitioner notes) created a generous above-the-line deduction for certain reported tip income — but it applies only to workers in qualifying tipped occupations and has important limits. That law changes incentives for employers, workers, and customers in uneven ways.

 


How the sub-minimum tipped wage creates an unequal playing field

1.       Labor cost shifting vs. direct wages. A restaurant that relies on a large tipped floor (e.g., fine/casual dining) can advertise lower menu prices or higher margins because a portion of its labor cost is borne by customers via tips rather than by the employer as wages. Fast-food and counter-service restaurants (most of McDonald’s system) historically pay non-tipped crew a full wage — so they face higher direct payroll expense per customer served. This difference is a structural competitive asymmetry. 

2.       Pricing and customer expectations diverge. Full-service operators can present “service included” as a lower menu price and leave the tip as an expectation; quick-service operators must factor all labor into menu price. That constrains quick-service pricing flexibility, especially when consumers are price-sensitive.

3.       Recruiting and retention distortions. Tipped roles can appear to the market to have upside (big nights, large checks) even when average earnings remain low; that dynamic can draw certain workers and make cohort comparisons misleading when employers try to hire similar roles in untipped operations.

4.       Regional regulatory arbitrage. When cities or states eliminate the tip credit, operators that used tipping to lower payroll face cost shocks; until rules are nationalized, national chains operating across jurisdictions face complex cost and competitive footprints. McDonald’s argues precisely this point: inconsistent tipped wage laws create an “uneven playing field” across restaurant formats and geographies.

5.       Customer behavior and transfer of risk. Tip-heavy models transfer wage risk to customers (and to workers, whose incomes fluctuate). During downturns, leisure or business dining drops more than affordability-focused quick service; full-service restaurants relying on tips may see sharper swings in labor income — and quick service can’t use tipping to soften its advertised price in the same way.

 


Why McDonald’s was right to pull out of the National Restaurant Association — 10 reasons

These reasons combine strategic, economic, and system-level logic drawn from the news, industry commentary, and labor/wage data.

1.       Defending their competitive position. McDonald’s runs predominantly untipped, high-volume quick-service operations. If the NRA vigorously defends the tipped system, that perpetuates a system that effectively subsidizes many full-service competitors’ labor costs — a strategic disadvantage for McDonald’s.

2.       Principled stand on wage parity. Publicly calling for all workers to receive at least the full minimum wage aligns McDonald’s with fairness and broad public sentiment in many markets; for a national brand that serves highly price-sensitive customers, that message can have reputational benefits.

3.       Simplifies labor model advocacy. McDonald’s system is heavily franchised and standardized; advocating for a single, uniform wage floor across operators simplifies compliance, franchisee planning, and public communications. Being in an association pushing the opposite complicates that.

4.       Protects value-focused positioning. If full-service peers can continue using tips to subsidize lower menu prices, McDonald’s ability to credibly sell itself on low absolute prices is weakened. Walking away aligns corporate lobbying with preserving a value proposition.

5.       Aligns with recent policy shifts that benefit tipped workers (but not untipped employers). Recent federal tax moves for tips (the “no tax on tips” deduction) help tipped employees on paper, but these changes don’t help untipped employers — so McDonald’s separation signals concern that trade-group policy priorities are out of step with systemwide fairness.

6.       Avoids mixed messaging in front of franchisees. Franchisees have frontline exposure to wage pressure and customer sentiment. McDonald’s walking away prevents a disconnect between corporate strategy and trade-group lobbying that might favor other formats.

7.       Public relations and labor relations signaling. The move signals to workers and the market that McDonald’s prefers direct wage solutions over tip reliance — useful in recruitment and systems planning during tight labor markets.

8.       Regulatory foresight. As more cities/states eliminate tip credits, a national operator with a uniform wage policy avoids being caught between competing trade positions; leaving the NRA lets McDonald’s engage directly in policy debates on predictable terms.

9.       Investor clarity. Large investors care about predictability of margins and brand strength. McDonald’s vote-with-its-feet clarifies where it believes the industry should go on wages — potentially reducing uncertainty about future cross-industry wage shocks. (

10.   Moral/strategic alignment with modern consumers. Many customers increasingly expect firms to back equitable labor practices. By dissociating from a group defending sub-minimum wages, McDonald’s can signal corporate values consistent with some consumer segments.

 


How the recent “no tax on tips” policy complicates things (and can hurt fast-food employers and employees)

What the law/change does (brief): Recent federal policy changes create an above-the-line deduction for certain reported tip income for qualifying occupations and may expand employer payroll tax credits tied to reported tips. This provides immediate tax relief for many tipped workers — but only those in qualifying tipped occupations and only for certain types of tips (cash vs. card/digital distinctions matter).

Why that can disadvantage fast-food employers and some employees:

1.       Selective benefit widens the gap. The deduction helps workers in tipped categories — largely full-service restaurant staff — but not untipped quick-service crew. That increases relative after-tax incomes for servers vs. line cooks or counter staff, amplifying the competitive pay differential between formats. Employers who don’t use tips still bear full wage costs and don’t get this targeted worker tax relief.

2.       Incentivizes tip reliance and offloads payroll costs to customers. By making tip income more attractive after taxes, the policy can entrench tipping as an income mechanism, encouraging employers and operators to keep lower posted wages and rely on customers to top up pay — exactly the system critics say shifts employer responsibility. That hurts untipped employers trying to build predictable, employer-funded wage models.

3.       Reporting and payroll complexity. The law’s carveouts (who qualifies, what tips count) add compliance complexity. Small franchisees and untipped operators must make choices about payroll reporting, tips handling, and disclosure — added administrative cost that tends to hit smaller operators harder.

4.       Potential morale and turnover effects. Employees in non-tipped roles may see the policy as unfair — higher after-tax benefits for tipped peers — generating turnover risk for roles that already struggle to retain staff. That indirectly raises labor costs for fast-food employers through recruiting and training churn.

Bottom line: The “no-tax on tips” move sounds pro-worker, and for some tipped workers it is. But without parallel moves to eliminate the tip credit or to equalize employer wage responsibilities, it can harden the very system that produces unequal competition across restaurant formats.

 


Grocerant Guru® insights: what happens if these gaps remain unaddressed?

(Steven Johnson the Grocerant Guru® at Tacoma, WA based Foodservice Solutions® perspectives and industry commentary paraphrased and applied systemically.)

1.       Value segmentation will deepen. Consumers will polarize their spending — grocerants and convenience channels will grow for convenience + value; experiential full-service dining will compete on experience rather than price. That means quick-service operators must double down on operational efficiency and value messaging or lose share.

2.       Labor policy will become a margin issue. Grocerant Guru’s playbook suggests operators who can standardize menu, labor scheduling, and automation will win — but only if labor cost bases are predictable. A two-tier wage system makes predictability harder and accelerates automation where possible.

3.       Franchise systems will be stressed. National chains with franchised models will face localized regulatory risks; the Grocerant Guru® warns that without national clarity on tipped wages, franchisees will either lobby aggressively or exit markets, raising consolidation risk.

4.       Grocery/retail foodservice will expand. If tipping and related tax/comp benefits continue to advantage table service, grocerants and quick service can outcompete casual dining on price — pushing consumers to formats that avoid the tipping model. That’s an opportunity for quick-service chains — if they adapt.

 


What industry actors could (and should) do next

1.       Push for transparent, uniform rules. A single national baseline for employer responsibility (either full minimum for all workers or a carefully phased elimination of tip credits) would remove the competitive arbitrage that currently benefits some formats. McDonald’s action is a political signal in this direction.

2.       Design complementary tax policy. If policymakers want to help low-paid workers, do so in ways that don’t reinforce tipping as a substitute for employer wages (for example, refundable tax credits for all low-wage workers, or payroll subsidies that apply regardless of job classification).

3.       Operational adjustments by quick-service chains. Expect more investment in automation (order kiosks, apps), tighter labor scheduling, and targeted wage bumps to retain staff if the tipped-tax advantage remains. These are costly but foreseeable responses.

4.       Consumer education. The industry should be clearer with consumers about what tips pay for and why different restaurants show different prices and service models — transparency reduces friction and misaligned expectations.

Think About This

McDonald’s departure from the National Restaurant Association isn’t merely symbolic. It exposes an industry fault line: one set of operators (primarily full-service) benefits from a wage system that shifts costs to customers and variable tip income, while another set (quick service and many national chains) must carry payroll directly and compete on price and throughput. Recent tax tweaks intended to help tipped workers make the arithmetic more complicated and — without broader reform — risk entrenching the very disparities McDonald’s has publicly criticized. If the industry wants a level field, either the tip credit system must be modernized or offsetting policy must be introduced so that wages, competition, and consumer price signals reflect the same rules across formats.

For international corporate presentations, educational forums, or keynotes contact: Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions.  His extensive experience as a multi-unit restaurant operator, consultant, brand / product positioning expert and public speaking will leave success clues for all. For more information visit www.GrocerantGuru.com , www.FoodserviceSolutions.us or call    1-253-759-7869