Friday, November 6, 2009

Ready-to-eat & Ready-to-heat prepared foods are rocking!




Progressive grocer a division The Nielsen Company reports in: Nielsen Fresh Food Insights: Bakery, Meat, Seafood Shine In Tough Times and I quote ”While consumers tend to favor traditional grocery stores’ fresh food departments, alternative channels continue to angle mightily for a bigger piece of the perishables pie. Supercenters in particular are advancing their perishables formats, growing both the purchase size and frequency of purchases, particularly in the meat and seafood departments.

While supermarkets currently account for 50 percent of the deli business, smaller formats (c-stores, delicatessens, etc.) that offer “in and out” convenience are posing the biggest threat to traditional supermarkets.

Further, after years of languishing as a “necessary evil” for many grocers, in-store bakery departments are posting the most significant growth of any perishable department. Supercenters, which account for almost 16 percent of the market, are seeing especially strong fresh bakery sales vs. any other perimeter department.

For deluxe deli sales, continue exploring ways to differentiate your store’s brand and image via a department where service counts and personality shines. The deli department, incidentally, is generally considered to be the most underdeveloped driver of brand equity across the whole store.”

We have spoken here many times about the brand building opportunity in Grocerant ready-to-eat & ready-to-heat prepared foods. Margins in this area tend to be higher and customer frequency is increasing all the time. This is just one contributing reason that the foodservice price value equilibrium is being reset. Interested in a Grocerant program assessment? Contact me for more at: http://www.linkedin.com/in/grocerant or leave a comment below.

Thursday, November 5, 2009

Foodservice visceral attractiveness equals contemporary consumer relevance.





Wal-Mart began installing end-caps with video food product highlights over two years ago drawing attention to what is down the isle and promoting select branded products. Today most Wal-Mart superstores have now installed digital food advertising that is without doubt consumer focused and positively received. Remodeling stores is an expensive task, updating a digital visceral platform is as simple as a flip of the switch. Walk into any food court and you will find several menu boards that are digital with graphics and menu displays that rival anything you see on a HDTV. Panda Express is one company that excels in this area, telling a story, painting a picture of authenticity that is unmistakable. I assure you others will copy there lead.


With multiple new food products, formats and menu’s under test around the world. 7-Eleven is not waiting for any one else in there niche they have announced that they will role out a digital video network dubbed 7-Eleven TV. Without doubt this program to be rolled out in the US at more than 6,150 units by the end of next year will be the green spout to launch new ready-to-eat & ready-to-heat food products.

Foodservice visceral attractiveness equals contemporary consumer relevance in all retail channels. Consumer are connected at home, at work and in the car they are viscerally alert, don’t keep them in the dark. Contact me for more at: http://www.linkedin.com/in/grocerant or leave a comment below.

Wednesday, November 4, 2009

Food Buzz Stores the next step from Pop-Up stores and Mobile Trucks!





Many food retailers are showcasing new product utilizing Pop-Up stores to create consumer and industry Buzz! It works, companies around the world are putting on there own spin on Pop-Up stores. However the opportunity to be closer to the customer’s particular in metropolitan areas is a key ingredient to success of all. The picture above is of Singapore Press Holdings buzz "pods" - which look more like convenience stores than the usual newsstands – they are located in high-traffic spots. The idea of expanding a news stand and including Grocerant prepared food is a gold mine. Three day parts; three fresh food opportunities, to connect and re-connect with the consumer as they walk by. This is where Grab-and-GO meets success!


These Buzz stores come with hot-food and drink stations, offering convenience food such as curry puffs and instant hot noodles to consumers. Convenience Stores in the US are trying out drive Thru’s, which I think has some potential. Buzz stores create an opportunity for new types of prepared foods, sold fresh. They create the opportunity for mini kiosk for the non-metropolitan areas. Previously, such stations could not be housed in the small pods because of space constraints. Utilizing a central commissary, regional prepared food companies can now build a brand around day parts with meal entity with identity for each day part. Building a brand around food and product rather than buildings, it just might work. Contact me for more at: http://www.linkedin.com/in/grocerant or leave a comment below. For more read this article: http://www.anything4restaurants.com/blog/index.php/2009/07/restaurant-consumer-discontinuity-the-consumer-moved-first/

Tuesday, November 3, 2009

Channel Blurring, some restaurant chains get it!



Panera Shows Its Brains

Posted: 02 Nov 2009 12:00 AM PST at http://foodbiznews.blogspot.com/

I am sharing this will all of you because it is so good. Bill Cross is one of the best in the industry and understand how to unlock the potential of a brand! I get it as well that’s why I am sharing. One of these days Bill Cross will be hired to be the CMO at a national restaurant chain and he will propel that company to the next level! Of that I am sure!

This article in Advertising Age shows the way that restaurant companies have to go.

Panera Bread Co. is smart and successful. Their bottom line is up, openings of new restaurants are up, and now they've hired Michael Simon, a smart CPG marketer from Pepperidge Farm (a division of Campbell Soup), to handle their marketing. He's not just the EVP of Marketing, he's the CMO. With a really solid understanding of the retail channel, you can bet Panera will begin looking at alternative delivery mechanisms for gaining a great "share of stomach" (as opposed to the old-think "market share").

That's because today's consumer doesn't think in segmented channels like we do in business. When you're hungry, you look for meal solutions. Those solutions might be away-from-home, snacking, vending, at work, at home. Some of these choices are dictated by circumstance: vending consumers are often stuck in places where they can't leave (factories, offices, colleges). Breakfast as a daypart is often determined by scheduling ("I have to get the hell out of here fast and don't have time to stop off and eat a good breakfast").

Sadly, most restaurants are looking at the future by scouring the past, offering $$$-off coupons or specials that drain their bottom lines while doing little or nothing to boost consumer loyalty (I'll go to your restaurant for the special, but that doesn't mean I'll come back when I have to pay full-price). You can bet that Panera will be looking at ways to leverage its brand to retail now that Simon is on board. Too bad other chains aren't as forward-thinking. This was posted by Bill Cross of Broad Street Licensing Group at http://foodbiznews.blogspot.com/

Monday, November 2, 2009

BE A SUCCESS – THINK LIKE A ROCK STAR




The complexity of running a national chain of prepared food outlets, Grocery store, Conveniences Store, Restaurant or Dollar stores in today’s environment is a challenge. The stress on non-customer focused departments has been highlighted during this recent round of earnings conference calls. Where legal and development departments report renegotiating leases reducing cost and capturing a one time economic opportunity cost are leading the way. With purchasing recapturing volatile commodity cost reporting as a second wave of importance, we might have cause for concern.


Concern, is for a loss of customers and reduced frequency this is reflective of a continuation of consumer discontinuity. Consumers are moving to prepared food venues and away from traditional food preparations methods. That focus is (was) mandatory and obviously required, but we must move on back to THE bread & butter THE CUSTOMER and customer service.

Bob Brothers states: “BE A SUCCESS – THINK LIKE A ROCK STAR” “Think your job has nothing in common with the career of a rock star? I would have agreed - until my youngest son dipped his toe into the music industry. http://www.youtube.com/watch?v=tDVIE5tKTpUhttp://www.myspace.com/davidbrothers

Here's what it takes according to Bob ...

1. TALENT - Your ability to do something that's useful or valuable. But pure talent's not enough ...

2. SHOWMANSHIP - People have to know what you do, and what you can do for them

3. BUSINESS SENSE - Success requires convincing an employer, a customer, or an audience to pay you for your talent. Understand and be responsive to the people who can make or break your success.

4. MAKE YOUR OWN LUCK - There's nothing like meeting someone who knows someone, or being in the right place at the right time. Improve your chances by getting to know the people in your business.

Paying more attention to your work life won't guarantee you'll be the next superstar of your field, but you can become more successful by investing some of your time and energy to strengthen your talents, increase your visibility, and make yourself more valuable to the people who matter. http://market-intel.com/blog/2009/11/01/be-a-success-think-like-a-rock-star/ How is your company thinking? Is your Food Operation a Rock Star! Is your company Rocking if not we can help. Contact me for more at: http://www.linkedin.com/in/grocerant or leave a comment below. For more read this article: http://www.anything4restaurants.com/blog/index.php/2009/07/restaurant-consumer-discontinuity-the-consumer-moved-first/

Sunday, November 1, 2009

Smile or You’re Fried Seven Lessons for Managers of Service.




The price, value, service equilibrium is resetting in Grocery stores, restaurants and Convenience- stores. Each is reconfiguring their ready-to-eat Grocerant niche food product lineup. Each sector is looking for new product, packaging and consumer price points that will drive traffic. All have noticed a discontinuity in consumer food shopping behavior and all are fighting for share of stomach. Contributing to this displacement is a focus by restaurant chain leaders on short term market metrics and away from the consumer. Which in turn has caused a loss is consumer traffic.


The consumer then turned to the grocery store Deli and hot food section filled ready-to-eat & ready-to-heat prepared food. The problem is the grocery stores were not ready for it the influx of consumer. Customer service was a bad as it could b and in many cases continues to get worse. They have simply dropped the ball. Food quality is slipping and they do not understand customer service in the prepared ready-to-eat or ready-to-heat grocerant niche! The consumers will not stay long if service is not improved rapidly.

The battle for the consumer dollar continues. I would like to suggest and recommend Robert Fitzgerald’s book: Smile or You’re Fried Seven Lessons for Managers of Service. Seven lessons of that can and should be utilized daily by managers who just might need some practical help.

Contact: Steve@FoodserviceSolutions.us www.FoodserviceSolutions.us or http://www.linkedin.com/in/grocerant   253-759-7869

Saturday, October 31, 2009

Easy meals, find them at the Dollar General!



Often discussed on this blog the success that Dollar stores are having with food. Here is an example on food as a focus. With a solid marketing focus a Nielsen study reports digital programs are doing the best in store and out.


“Dollar stores once thought of as the place brands went to die are leading the marketing changes: Dollar General focuses on three areas on their website— pets, easy meals and store brands. According to Nielsen, the dollar store is now like Motel 6 (which hasn’t rented rooms for $6 in a generation): less than ¼ of the items sold at so-called “dollar stores” go for a buck or less. Not surprisingly, high- and middle-income shoppers are flocking there looking for bargains, and brands that once scorned the outlet or refused to allow their products to be carried there are courting these stripped-down outlets.”

Easy Meals are now a focus at Dollar General stores. What is your company doing to package easy meals? Where do you place them? How often do you change the offerings? Grocerant meal program assessments are available. What new points of distribution have you identified?



www.FoodserviceSolutions.us  specializes in outsourced business development. We can help you identify, quantify and qualify additional food retail segment opportunities or a brand leveraging marketing integration strategy.  Foodservice Solutions of Tacoma WA is the global leader in the Grocerant niche and has been since 1991 Contact: Steve@FoodserviceSolutions.us