Chick-fil-A: Integrating Interactive Food Marketing for Consumer Loyalty and Profitability

In the ever-evolving landscape of food marketing, Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® believes that Chick-fil-A continues to lead the charge with innovative, consumer-focused strategies. This summer, Chick-fil-A is captivating customers with its engaging interactive digital game, Code Moo. This initiative not only strengthens customer loyalty but also drives top-line sales and bottom-line profits, embodying the core principles of effective grocerant marketing.

Code Moo: A Digital Game that Delivers

From July 22 through August 17, Chick-fil-A invites fans to immerse themselves in the world of Code Moo. This interactive digital game, accessible via the Chick-fil-A App, takes users on a thrilling car racing mission to thwart Circus Burger and spread the beloved 'Eat Mor Chikin' message. Players can choose their favorite cow character and vehicle, navigating a four-course mission to earn weekly food rewards. This gamified experience seamlessly blends entertainment with tangible rewards, enhancing customer engagement and loyalty.

Building Loyalty Through Engagement

Chick-fil-A's strategy to engage customers through participatory marketing is not new, but the execution of Code Moo is a masterclass in leveraging digital platforms for brand interaction. By offering Chick-fil-A One members the chance to win food rewards through gameplay, the brand ensures repeated interaction and sustained interest. Each new mission, launching every Monday, keeps the content fresh and the customers coming back, fostering a sense of anticipation and excitement.

Multifaceted Marketing Approach

Dustin Britt, senior director of brand strategy, investment, and entertainment at Chick-fil-A, highlights the diverse ways the brand is bringing the iconic Cows to life this summer. Beyond the digital game, Chick-fil-A is engaging customers with a new animated short film, "Rocky Road," and a line of cow-themed merchandise. These additional touchpoints enrich the customer experience, creating a cohesive and immersive brand environment.

The Power of Storytelling

The animated short film, "Rocky Road," features the adventurous Cows, Carrots, Sarge, and Daisy, in a high-speed mission to rescue their friend. This family-friendly film is available for viewing at playCodeMoo.com/film, adding a narrative layer to the Code Moo experience. By weaving storytelling into its marketing strategy, Chick-fil-A deepens emotional connections with its audience, making the brand more memorable and relatable.

Merchandise and In-Restaurant Activities

To complement the digital and cinematic experiences, Chick-fil-A introduced the "Chick-fil-A Cow Collection." This line of cow-centric merchandise, available online and in participating restaurants, allows fans to express their love for the brand in a fun and stylish way. From clothing and accessories to plush cows and keychains, these items serve as physical reminders of the enjoyable experiences Chick-fil-A offers, further cementing customer loyalty.

Driving Sales and Profitability

Chick-fil-A's interactive and participatory marketing efforts do more than just entertain; they translate into increased sales and profitability. The digital game and merchandise sales provide direct revenue streams, while the enhanced customer loyalty leads to repeat visits and higher spending. By creating an engaging and rewarding customer journey, Chick-fil-A effectively boosts both its top-line sales and bottom-line profits.

Think About This

Chick-fil-A's integration of consumer-focused interactive and participatory food marketing exemplifies the power of innovative strategies in building brand loyalty and driving profitability. Through Code Moo, the brand not only entertains its customers but also fosters lasting relationships, ensuring that the 'Eat Mor Chikin' message resonates well beyond the summer. As the Grocerant Guru®, I can confidently say that Chick-fil-A's approach is a blueprint for success in the modern foodservice landscape.

Are you looking for a new partnership to drive sales? Are you ready for some fresh ideations? Do your food marketing tactics look more like yesterday than tomorrow?  Visit GrocerantGuru.com for more information or contact: Steve@FoodserviceSolutions.us Remember success does leave clues and we just may have the clue you need to propel your continued success. 

Are Restaurants Ready to Evolve and Devour Customer Migration

 

At what point in time will chain restaurants and or independent restaurants be both willing to accept and or accommodate cryptocurrencies? Where will the tipping point be?  What’s next after bitcoin? Circle K accepts Bitcoin, Most, Landry’s Restaurants accept Bitcoin, KFC Canada accepts Bitcoin, some Subway franchisees and some Pizza Hut franchises accept bit coin.

Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions® believes that the undercurrent of consumer acceptance of cryptocurrencies continues to rise, while restaurant consumer influencers are migrating to crypto. Industry press, chain restaurants, and independent restaurants are slow to elevate the conversation. 

There is another new crypto product on the market that just might help drive incremental restaurant adoption, one that is restaurant focused, and restaurant employee targeted.  Elevating this is the advantage for restaurants to avoid or at least reduce the cost for each benefit transaction if they accept a cryptocurrency.

Did you know that the first cryptocurrency designed specifically for restaurants and the hospitality industry is officially available for buying and selling? Well, it is here and it’s called; Devour Token ($RESTAURANTS).  

Devour Token is the first token of its kind solely focused on restaurants and is designed to have utility far beyond ordering food. The ERC-20 tokens are traded on the Ethereum network and accessible via a smart contract. 

Devour launched on December 21, 2021 and has already created a passionate community around the project. According to the project's developers, Devour has plans for multiple utilities, including NFTs (non-fungible tokens), games, apps, and charitable work through its Devour Foundation. 

Shelly Rupel, one of Devour's founders, "Restaurants are the heart and soul of this entire project for us," ... "There are more than 10 million restaurant workers in the U.S., and these employees have been hit especially hard by the pandemic. Through the Devour Foundation, our project will help restaurant workers across the country pay for their education, purchase uniforms, and better their lives. We're building a community empowered to give back to those who need it most." 

As the project grows, it will partner with restaurants as a platform for branded NFTs, interactive games, integrations into loyalty programs, and more. Rupel says the first restaurant partnerships will occur during Phase 1, alongside the project's first NFT releases and charitable donations. 

To help fund the project, a small portion of each buy/sell transaction is set aside for future development, marketing efforts, and charitable giving. How can you drive employee relevance?  There is a good chance it can be with some from of crypto.

Invite Foodservice Solutions® to complete a Grocerant ScoreCard, or for product positioning or placement assistance, or call our Grocerant Guru®.  Since 1991 Foodservice Solutions® of Tacoma, WA has been the global leader in the Grocerant niche. Contact: Steve@FoodserviceSolutions.us or 253-759-7869

Domino's Fresh is Fast Once Again

 

What goes a round comes around. Domino’s rose to become an industry disruptor and consumer favorite with 30-minute guaranteed delivery times back in the day. Brands that set new standards of service, quality, and price have and will continue to lead the industry while defining it according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.

Domino’s true to its original brand messaging is edifying a service standard once again. This time adding incremental customer relevance with a partnership with draftfkings.com a dynamic gamming app that is attracting new customers at a record pace. 

When announced, Domino's Carside Delivery 2-Minute Guarantee Over/Under Challenge is free to play and is taking place now through July 12, 2021, at draftkings.com/dominos and on DraftKings' Daily Fantasy app there was little doubt from industry insiders that time starved consumers would be knocking on Domino’s door to save time once again.  This branded messaging will once again be disruptive according to Johnson.

So, Domino's launching a new guarantee will garner customer migration from both other pizza players and other restaurants that offer curbside pick-up according to Johnson. Domino's Carside Delivery 2-Minute Guarantee is simple: order Domino's Carside Delivery online, check in when you arrive, and as soon as your order is ready, a Domino's team member will head to your car in less than two minutes or your next pizza is free. Ah, but that's not all.

Yes, Domino's and DraftKings Inc., a leading sports entertainment and technology company, have launched Domino's Carside Delivery 2-Minute Guarantee Over/Under Challenge as well, giving customers the chance to predict if Domino's Carside Delivery nationwide will be quicker than two minutes, more or less than 80 percent of the time, for the chance to win a share of $200,000. Once again readers of this blog will think about customer focused interactive, participatory, food marketing one of the hallmarks of grocerant nice success.

Art D'Elia, Domino's executive vice president – chief marketing officer, stated, "While Domino's is no stranger to guarantees, this is the first time DraftKings has created a betting pool based on a company's performance,". "We want to make every delivery to customers' cars an easy and fast experience, and if we don't, we're going to make it right. As a company that prides itself on transparency, and to show how much we believe in our franchisees and stores across the country, we're giving customers the opportunity to predict how we'll do and have a little fun, for free!".  This is the best example in the food industry of interactive participatory food marketing to date. We congratulate the team at Domino’s.

Yet, there is more; Domino's Carside Delivery 2-Minute Guarantee Over/Under Challenge is free to play and is taking place now through July 12, 2021, at draftkings.com/dominos and on DraftKings' Daily Fantasy app. Those who correctly predict Domino's performance will split the cash prize of $200,000 at the end of the challenge.

D'Elia continued, "Did Domino's just ask America to predict the over/under on our new two-minute guarantee? Oh yes we did,". "We want customers to put our guarantee to the test.". This is how you lead an industry while establishing, defining, new standards according to Johnson.  The partnership with DraftKings will drive new electricity for both brands.

According to Johnson, “Brand relevance is in part driven with innovation in new food products and or service, when you edify your core brand message you elevate a platform driving new electricity.”  That said, what are you waiting for?

Johnson stated “that in my minds-eye the new electricity must be very efficient for the supply chain and includes such things as fresh foods, developing brands, unique urban clothing, grocerant positioning, fresh food messaging, autonomous delivery, cashier-less retail, plates, glasses, cash-less payments, digital hand-held marketing.

All retailers to survive the next generation of retail must embrace the artificial intelligence revolution while simultaneously embracing fresh food that is portable, fresh, with differentiation that is familiar not different.

Success does leave clues. One clue that time and time again continues to resurface is “the consumer is dynamic not static”.  Regular readers of this blog know that is the common refrain of Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.  Our Grocerant Guru® can help your company edify your brand with relevance.  Call 253-759-7869 for more information. 

Is Chipotle Gambling with Success

 

If your house is anything like our house, I’m sure you have heard the words, ‘turn off the computer and come to dinner’.  There is more than one family meal in America that has been eaten cold when a child or errant adult just could not get off the computer while playing games.

Gamification is not gambling; it is an excellent way to edify brand relevance with a growing base of consumers according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions® who stated, “gamification empowers brand interaction and edifies participation.”

For those of you who don’t know, Gamification by a brand, is the strategic attempt to enhance systems, services, and branded activities in order to create similar experiences to those experienced when playing games in order to motivate and engage customers.

So, when Chipotle Mexican Grill and livestream gaming platform Twitch announced a partnership naming Chipotle the exclusive limited-service restaurant of /twitchgaming, a new channel on the platform, the team at Foodservice Solutions® knew it was a sound thoughtful strategic decision.

This is the first partnership of its kind for Twitch the successful social media platform.  Chipotle, will be the official marketing partner for the channel, which is being described as a place for gamers by gamers on the platform.

So, the channel will have sessions about the future of gaming, news related to gaming, celebrity participants and more. Throughout the summer, Twitch will host multiple events to boost the channel’s reach, and some of those will be in partnership with Chipotle.

Grocerant niche interactive participatory marketing will play a big role as part of the sponsorship, Chipotle will host a new game. “Chipotle Build Your Own PC,” inspired by Chipotle’s burrito bar format, will have players will build their own PCs with streaming “extras” (e.g. lighting panels and soundproofing equipment), and donate the PCs to a non-profit organization.

Chipotle is also launching a branded feature where hosts and guests provide their unfiltered opinions on the gaming topic at hand adding incremental authenticity to the game.

Regular readers of this blog know that Chipotle is no stranger to Twitch. In April 2020, the Newport Beach, Calif.-based brand began its Chipotle Challenger series, which allows amateur gamers to compete against gaming stars and celebrities.

They also remember that, last August, in anticipation of the launch of the chain’s Tony Hawk-inspired burrito and the professional skater’s new video game, Chipotle and Hawk teamed up for a 20-hour livestream on Twitch. The livestream gave away 5,000 burritos to fans watching and featured Hawk along with fellow skateboarder Jagger Eaton and actor Finn Wolfhard playing the Tony Hawk's Pro Skater 1 and 2 Warehouse Demo. How are you extending your brand invitation?

Chipotle has been experimenting with alternate forms of marketing and technology this year, including accepting Bitcoin as a form of payment, TikTok, a livestreamed YouTube event with Trixie Mattel for Pride Month and sponsoring a Top Chef challenge.

Don’t give in and don’t forget, that in 2018, Wendy’s began using Twitch as a marketing tool. The brand was already known for its social media presence and began on the platform livestreaming Fortnite. Later that year, Wendy’s introduced its own Fortnite character, Wendy. The quick-service chain still has a channel on the service where it runs occasional livestreams of games including Animal Crossing and Fortnite.

So, in 2020, Wendy’s teamed up with Uber Eats to offer a new “Never Stop Gaming” menu featuring five Twitch streamers’ signature Wendy’s meals available exclusively on the delivery app.

New faces use new ideations. U.S. House representative Alexandria Ocasio-Cortez (D-NY) streamed herself playing the video game Among Us on Twitch. While on the livestream, which was one of the platform’s biggest broadcasts, she encouraged viewers to vote. Senator Bernie Sanders joined the livestream platform during his presidential run, as did President Joe Biden, to reach younger voters.

Are you looking for a new partnership to drive sales? Are you ready for some fresh ideations? Do your food marketing tactics look more like yesterday that tomorrow?  Visit GrocerantGuru.com for more information or contact: Steve@FoodserviceSolutions.us Remember success does leave clues and we just may have the clue you need to propel your continued success.

Gamification Drives Loyalty Program at Kwik Chek

 

Interactive participatory food marketing garners outstanding results with both Gen Z and Millennials according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.  Regular readers of this blog know that Johnson was one of the first to introduce the chain restaurant sector to a customizable branded gamification loyalty technology back in the day.

Kwik Chek, recently announced a plan to rebrand all store locations to Texas Born (TXB), relaunched its rewards program in June, refining the design and in-app payment, increasing flexibility in rewards redemption and adding gamification.

Kwik Chek CEO Kevin Smartt called the relaunch process a “long, winding road,” starting with about nine months of creating the new design and figuring out the integration between different partners used within the app, including P97 for mobile payment and Koupon Media for exclusive digital coupons.

“Once you have the refined product and are ready to launch, then there’s the actual relaunch process,” Smartt said. “It was quite a big endeavor, but I think it’s been well worth it.”

So, for Kwik Chek, with close to 50 locations throughout Texas and Oklahoma, the relaunch process involved educating and training employees on how the new enhancements work and how they can explain them to customers in the most efficient, easy way possible.

Doing it the right way Kwik Chek will once employees are up to speed, then move too educate the customer. Without doubt Kwik Chek pulled out all the stops; “billboards, commercials, store signage, social media”, to make sure customers knew about the relaunch and why the app is better than ever.

Smartt continued as he cautioned other retailers to be patient in the development and launch periods.

“The more complete picture you have in the beginning, and the more complete development that you have, the better off you’ll be in the long run, even though it may cost you a little bit more up front,” Smartt said. “Because every time you have to add something, you have to go back and train your customer. It’s hard, it’s expensive, and it takes a while to get them to understand the changes you made.” Ultimately, Smartt said Kwik Chek’s new app offers customers three key, standout features, starting with its seamlessness and ease of use, including in-app payment.

 

So, let’s look as see just how this new program is interactive and participatory:

1.       Through the new app, customers now have the ability to become a loyalty member and sign up for their kwikcard Rewards payment card directly within the app, rather than picking up a rewards card in-store and enrolling online.

2.       Each time a customer purchases food, they will receive four points per food item. One point can be redeemed for one cent off per gallon of gas. Customers receive 100 points when they register for kwikcard Rewards, which can be redeemed for $1 off per gallon of gas (with a 20-gallon maximum) or $1 off an in-store transaction.

3.       The third key feature of the new app is its gamification, which Smartt said has been “highly successful in driving new loyalty members,” starting with Kwik Chek’s 100 Days of Giveaways promotion, which ran from June 1 through Sept. 8. The promotion enabled participants to win one free prize every day by playing the virtual scratch-and-win game within the app.

4.       Prizes included free gas for a year, free Kwik Chek coffee or fountain drinks for a year, signed footballs, Yeti coolers and golf bags, candy bars, snacks, food and more.

To date Kwik Chek has been heavily promoting the giveaway across its social media channels, highlighting the prizes and prize winners as they were announced.

“We came up with a strategy with our PR firm to talk about the loyalty app, the giveaways and try to get local in our conversation with our consumers,” Smartt said. “And I think it’s proven to be very successful.”

While the 100 Days promotion has ended, gamification will be a continual part of the app, Smartt said.

Going forward, Kwik Chek is also working to offer mobile ordering, planning for a fourth-quarter launch, along with curbside pickup, both of which will be available at three new stores opening soon in the Austin area, all built from the ground up.

“We’ll probably launch that in two specific areas where we operate and try to do a trial run, work through some of the kinks before we move to the entire chain,” Smartt said.

And while Kwik Chek currently offers delivery through third-party vendors, Smartt said the chain is exploring the possibility of offering the service in-house.

“In the past, we weren’t thinking about doing delivery,” he said. “But now we think, with the branding of it, the whole process of it — we may need to own the whole process.”

Overall, Smartt sees digital innovation like mobile ordering as a permanent addition to c-store foodservice operations.

“I think as we continue to migrate down this digital pathway where consumers are more comfortable ordering online or via mobile app, and they have a good experience, I think it’s here to stay,” he said, “and it will only get better and more refined and enhanced as we go along.”

Foodservice Solutions® specializes in outsourced business development. We can help you identify, quantify and qualify additional food retail segment opportunities or a new menu product segment and brand and menu integration strategy.  Foodservice Solutions® of Tacoma WA is the global leader in the Grocerant niche visit us on our social media sites by clicking one of the following links: Facebook,  LinkedIn, or Twitter

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Is Gamification Wendy’s New Platform for Success

Foodservice Solutions® Tacoma, WA based Grocerant Guru®, Steven Johnson was the first to introduce gamification to chain restaurants back in 2012 when he introduced ‘Threep’. Threep was the first mobile application that rewarded users for having shared experiences in real life. It was consumer interactive, participatory, with real time consumer relevance, adding value to restaurant brands, building sales with incremental group size, and leveraging Micro groups for Macro results.

Most gamification platforms incorporate customer frequency principles through its rewards program, incentivizing usage by allowing users to unlock better rewards and discounts the more they utilize the game or app.   

Wendy’s may be six years late entering gamification but at least it’s getting into the ‘game’ according to Johnson. With the launch of its first tabletop Role-Playing Game (RPG): Feast of Legends Wendy’s is taking all of the right steps so far.

Battle for Share of Stomach

Today, the gaming culture is on the rise, becoming more mainstream in recent years, making it the cool thing to do within a coveted community of individuals. There are 4.7 million RPG fans across the US and 13.8 worldwide. With the rise of gaming and RPG fans, Wendy’s is bringing its own creative spin to RPGs, featuring an immersive fantasy campaign to support its never-ending fight against frozen beef, whether it’s in the real world or the fantasy world of Beef’s Keep.

Feast of Legends launched at New York Comic Con in partnership with Fandom and Critical Role, featuring a panel of gaming enthusiasts. How are you interacting with your consumers? Does your brand marketing team understand gamification? Is your game as interactive for women as men?

Are you looking for a new partnership to drive sales? Are you ready for some fresh ideations? Do your food marketing tactics look more like yesterday that tomorrow?  Visit www.FoodserviceSolutions.us for more information or contact: Steve@FoodserviceSolutions.us Remember success does leave clues and we just may have the clue you need to propel your continued success.