Showing posts with label Food Technology. Show all posts
Showing posts with label Food Technology. Show all posts

Sunday, September 20, 2026

What’s for Dinner in 2026? The Battle for the Meal Occasion


Look around. Talk to your friends. Watch what consumers are doing at 4 p.m. on a Tuesday.

One thing becomes increasingly clear: “What’s for dinner?” has become one of the most valuable questions in the food industry according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®

And in 2026, the answer is increasingly not a recipe. It is an experience, a solution, a combination of meal components, a social occasion, a value proposition—and sometimes simply a decision that requires the least amount of work.

Americans still love food. They still love restaurants. They still enjoy cooking. They still enjoy gathering around a table.

But consumers are increasingly asking a different question:

Why should dinner be difficult?

That is where the Grocerant Opportunity begins.

The consumer does not think in traditional industry silos. They don't wake up thinking, “Tonight I am going to purchase something from the grocery channel.”

They think:

“What am I going to eat?”

That distinction is becoming more important every year.

The Dinner Decision Is the New Battleground

In 2024, Deloitte found that 53% of consumers said figuring out what’s for dinner was a major pain point. That number rose to 66% among Gen Z and 60% among Millennials, while 62% of households with children struggled with the evening meal decision. Even more telling, 44% said they would regularly buy from a grocery store that helped them with meal planning.

Think about what that means.

The consumer may not have decided whether dinner will come from a restaurant, grocery store, convenience store, delivery platform, prepared-food counter, drive-thru, frozen-food aisle or some combination of all of them.

The meal occasion is up for grabs.

And the retailer or restaurant that helps consumers make that decision first has a significant competitive advantage.

Circana reported in 2024 that U.S. consumers sourced 81% of their dinners from home, compared with 78% before the pandemic. At the same time, restaurant checks were rising and consumers were becoming more careful about restaurant spending.

That creates an enormous opportunity for Ready-2-Eat and Heat-N-Eat food.

It also creates an enormous warning for food marketers:

Being in the consumer's refrigerator does not necessarily mean you own dinner.

Consumers Want Dinner. They Don't Always Want to Cook Dinner.

In 2024, FMI reported that the percentage of shoppers preparing dinner at home at least seven times a week increased from 21% to 23%.

But here is the important part: “home dinner” does not necessarily mean “cooked completely from scratch.”

FMI found that 59% of shoppers wanted the opportunity to purchase a combination of prepared foods—including a main course, side dishes and dessert—for a set discounted price.


In other words:

Consumers want dinner. They increasingly want somebody else to do some of the work.

That is the Grocerant model.

The consumer can purchase the chicken, salad, potatoes and dessert—or perhaps just the chicken and salad—and create the meal at home.

This is not failure to cook.

It is successful meal assembly.

The old foodservice industry asked: Did we prepare the entire meal?

The 2026 consumer asks:

“Did you help me get dinner on the table?”

That is a very different measurement.

2025: Grocery Began Looking More Like Foodservice

By 2025, this behavior had moved well beyond a niche trend.

FMI reported that consumers choosing deli-prepared foods as a substitute for restaurant meals had more than doubled—from 12% in 2017 to 28% in 2025.

Even more important, 53% of Americans were taking a hybrid approach to meal preparation, combining deli-prepared foods with items prepared in their own kitchens.

That number should make every restaurant executive, supermarket executive and convenience-store operator stop and think.

The competition isn't necessarily:

Restaurant vs. grocery store.

Increasingly, it is:

Restaurant + grocery + convenience + delivery + home preparation = dinner.

The consumer is mixing channels.

There are no silos in the consumer's mind.

There is only the meal occasion.

FMI also found in 2025 that 26% of shoppers prepared dinner at home seven or more times per week, exceeding the 23% record established in 2020. Meanwhile, grocery deli foodservice reached approximately $52.1 billion, with prepared meals and items accounting for $19.6 billion and growing 3.7% in dollar sales.

That is not simply grocery.

That is foodservice hiding inside retail.

2026: Convenience Is Becoming a Food Attribute


Now move forward to 2026.

McKinsey's 2026 grocery research found that the leading reasons consumers purchase prepared foods from grocers include convenience, cited by 74%, and saving time, cited by 68%. McKinsey also reported that prepared-food purchase frequency increased 9% year over year from August 2024 to August 2025.

That is a profound shift.

For years, the food industry treated convenience as a merchandising feature.

In 2026, convenience is becoming part of the food product itself.

A chicken breast isn't simply a chicken breast.

A rotisserie chicken that requires no preparation, is available now and can feed multiple people is a meal solution.

A deli pizza that can go from store shelf to family table is a meal solution.

A refrigerated bowl that requires two minutes of heating is a meal solution.

A handful of prepared foods that consumers combine into a personalized dinner is a meal solution.

The product isn't merely food.

The product is time.

The 30-Minute Dinner Is Becoming a 30-Second Decision

YouGov reported in 2025 that 60% of Americans preferred to spend less than 30 minutes cooking dinner, including 12% who preferred to spend no time cooking at all.

That doesn't mean Americans have stopped caring about food.

It means consumers increasingly want to spend their time eating food rather than managing food.

This is particularly important as households become smaller, work patterns remain fluid and consumers continue to move between work, home, school, entertainment, social occasions and other commitments.

The traditional three-part dinner—entrée, side and beverage—has also become increasingly fluid.

Dinner might be:

A sandwich.

A bowl.

A pizza.

A salad with protein.

Chicken wings and vegetables.

A combination of deli foods.

A restaurant entrée shared at home.

A collection of snacks that collectively becomes dinner.

A Heat-N-Eat entrée supplemented with something fresh.

Or a restaurant meal combined with a grocery-store side.


Dinner has become modular.

That is why I continue to believe that Mix-and-Match Meal Component Bundling is one of the most important opportunities in food marketing.

The Rise of the “New Dinner”

FMI's 2025 research offers another fascinating clue.

The organization reported that 22% of consumers had purchased what has been called “girl dinner” from grocery deli-prepared foods—but that number jumped to 40% among Gen Z and 39% among Millennials.

What is “girl dinner”?

It can be olives, cheese, crackers, fruit, deli meats and other small foods assembled into an informal meal.

The name may change.

The behavior won't.

Consumers are increasingly comfortable constructing meals from components rather than purchasing a predetermined meal architecture.

That means the food industry should stop asking only:

“What entrée should we sell?”

And start asking:

“What components can we sell that consumers can turn into dinner?”


That is a much larger opportunity.

But Here's the Twist: Consumers Still Want Other People

Here is where my original thinking remains just as relevant in 2026.

Convenience does not mean consumers want isolation.

Digital convenience does not eliminate the human need for connection.

Food remains one of the world's oldest social technologies.

People gather around food.

Families gather around food.

Friends gather around food.

Coworkers gather around food.

Communities gather around food.

And increasingly, consumers are looking for ways to make convenient food feel more personal.

That may mean ordering a restaurant meal and sharing it at home.

It may mean building a dinner from grocery deli components.

It may mean meeting friends at a food hall.

It may mean picking up takeout rather than cooking.

Or it may mean sitting down with family after somebody else did most of the preparation.

Interestingly, the restaurant industry itself is rediscovering the importance of human interaction. In September 2026, the Wall Street Journal reported that major fast-food chains were shifting some attention away from excessive automation and back toward hospitality and human service after consumers expressed dissatisfaction with impersonal experiences. McDonald's, for example, is undertaking a major hospitality initiative and retraining more than two million workers globally.



That is an important lesson:

Technology can make getting dinner easier. Humans make dinner memorable.

The winning food brands will increasingly understand both.

Price Still Matters—But Value Is Bigger Than Price

There is another critical component to the 2026 dinner equation:

Value.

Consumers remain price conscious.

But value is not simply the lowest price.

Value increasingly means:

Price + Quality + Convenience + Variety + Speed + Experience + Portability.

A $7 meal that requires 45 minutes of preparation may not be perceived as a better value than a $10 meal that is ready in five minutes.

Likewise, a $12 restaurant meal may compete successfully against a $9 grocery meal if the restaurant provides an experience consumers cannot easily replicate at home.

The question is no longer simply:

“What does dinner cost?”

It is:

“What is dinner worth to me tonight?”

That is a fundamentally different consumer calculation.

The Battle for Dinner Begins Before 4 p.m.

Food marketers should also rethink when the dinner competition begins.

Dinner isn't won at 6:30 p.m.

It may be won at 10 a.m.

It may be won at noon.

It may be won at 3 p.m.

Or it may be won when a consumer walks into a store at 5:17 p.m. and sees a compelling Ready-2-Eat meal solution.

Deloitte's 2024 research showed that consumers are asking retailers for help with dinner planning, particularly younger consumers.

That means the smartest retailers will not simply merchandise food.



They will merchandise decisions.

“Tonight's Dinner for Four.”

“Dinner for Two Under $20.”

“Five-Minute Family Dinner.”

“Build Your Own Dinner.”

“Protein + Two Sides.”

“Heat, Eat & Share.”

“Dinner for One—No Leftovers Required.”

The opportunity is not just selling food.

The opportunity is removing the friction between hunger and dinner.

What’s for Dinner in 2026?

The answer is increasingly:

Whatever makes sense tonight.

Sometimes that means cooking.

Sometimes it means takeout.

Sometimes it means delivery.

Sometimes it means a restaurant.

Sometimes it means the grocery deli.

Sometimes it means the convenience store.

Sometimes it means a frozen entrée.

Sometimes it means a handful of prepared components.

Sometimes it means all of the above.

That is why I have long argued that there are no silos in the consumer's mind.

The consumer doesn't care which industry association claims the meal.



They care whether the meal is:

Available. Affordable. Good. Fast. Convenient. Shareable. Portable. And worth the money.

That is the definition of the modern Grocerant opportunity.

Insights from the Grocerant Guru®

1. Own the decision, not just the food.

The next generation of food marketing will increasingly compete for the “What’s for dinner?” decision before competing for the transaction.

AI-powered meal planning, personalized recommendations, digital loyalty programs, prepared-food merchandising and real-time inventory can turn retailers and restaurants into dinner decision engines.

The winning question will not be:

“What do you want to buy?”

It will be:

“What kind of dinner do you need tonight?”

That moves food marketing from product-centric merchandising to consumer-centric meal orchestration.

2. Build dinners like consumers build playlists.

Consumers increasingly mix components, cuisines, brands, channels and price points.

Why shouldn't dinner merchandise work the same way?

Give consumers the protein.

Give them the side.

Give them the beverage.

Give them the dessert.

Give them the sauce.

Give them the snack.

Then let the consumer create the experience.


Personalization doesn't always require customization in a kitchen. Sometimes it simply requires giving consumers the right components.

3. Never underestimate the power of gathering around food.

Technology changes.

Channels change.

Menus change.

But humans remain social.

Food remains one of the simplest and most powerful ways to connect people.

Restaurants should continue investing in hospitality.

Grocers should create places and products that encourage sharing.

Convenience stores should recognize that food can be more than fuel.

And every food retailer should remember that a meal is an experience—not merely calories in a container.

4. Make the food good enough that consumers want it again tomorrow.

Convenience may win tonight.

Quality wins tomorrow.

The future of food will not be built by choosing between convenience and quality.

It will be built by combining them.

The consumer wants one now and one later:

One solution for tonight.

One reason to come back tomorrow.

That is where the future value of the Grocerant opportunity becomes particularly powerful.

The food industry has spent decades fighting over restaurants versus grocery stores, foodservice versus retail, fresh versus frozen, prepared versus scratch and dine-in versus takeout.

But the consumer has already moved beyond those arguments.

The consumer simply wants dinner.

And in 2026, the company that makes answering “What's for dinner?” easiest, fastest, most valuable and most enjoyable may be the company that wins the meal occasion.

The future of food isn't about owning a channel.

It's about owning the moment when the consumer decides what to eat.

That is the real Battle for Share of Stomach.

Are you ready for some fresh ideations? Do your food marketing ideas look more like yesterday than tomorrow? Interested in learning how our Grocerant Guru® can edify your retail food brand while creating a platform for consumer convenient meal participation, differentiation and individualization?  Email us at: Steve@FoodserviceSolutions.us or visit: us on our social media sites by clicking one of the following links: Facebook,  LinkedIn, or Twitter

 


 

Monday, August 31, 2026

The Next Big C-Store Brand Asset? Build an AI Mascot — Then Put a Real Person Inside It

 


Convenience retailers have never had a shortage of products to sell. What they increasingly have is a shortage of distinctive personalities according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.

Gas is commoditized. Packaged beverages are everywhere. Snacks are everywhere. Even prepared food is becoming increasingly competitive as convenience retailers, restaurants and grocery stores battle for the same hungry, time-starved consumer.

So here is a different question for convenience retailers:

What if your next competitive advantage isn't another menu item, another loyalty promotion or another app feature—but a character consumers actually remember?

The answer could be a mascot.

But not just any mascot.

My recommendation is to create the mascot with AI first, build the character around the brand, integrate it into national and local marketing, and then put a trained real person inside the costume to bring the character to life.

That is a very different proposition from simply ordering a costume.

It is brand strategy.


And in 2026, that distinction matters.

The source material for this concept points to a fundamental truth: a mascot should not begin with the costume. It should begin with defining what the brand stands for, what it wants customers to feel and what personality can communicate those attributes.

Convenience Needs More Personality

The numbers tell us why this matters.

According to the National Association of Convenience Stores, foodservice represented 28.5% of convenience-store in-store sales in 2025 and 38.9% of in-store gross-profit dollars. Prepared food alone represented 73.9% of foodservice sales.

That is not a side business.


Foodservice is becoming the identity of convenience retail.

In fact, prepared food has become so important that NACS says it would rank as the No. 1 in-store category overall, surpassing packaged beverages in both sales and gross profit.

That changes the marketing equation.

When a convenience retailer is essentially competing with QSRs, grocery stores, dollar stores and other convenience chains for the same food occasion, simply saying fresh, fast and convenient isn't enough.

Everybody says it.

Everybody has a loyalty program.

Everybody has an app.

Everybody has a chicken sandwich.

But everybody doesn't have your character.

That's where a mascot can become an extension of the brand.


Don't Start With the Mascot. Start With the Brand.

The biggest mistake a convenience retailer could make is asking an AI system to create a cute character and then trying to figure out what the character means afterward.

That's backwards.

I would begin with five questions:

1.       What does our brand stand for?

2.       What emotional response do we want from customers?

3.       What makes our foodservice different?

4.       What personality should our brand have?

5.       What character could consistently communicate that personality?

Then use AI as a creative accelerator.

AI can rapidly generate multiple character concepts, personalities, names, visual treatments, expressions, uniforms, poses and storylines. Marketing teams can test concepts internally before spending heavily on physical production.

But AI should create the blueprint, not replace the human brand.

That distinction is becoming increasingly important.

Gartner reported in 2026 that 50% of U.S. consumers said they would prefer doing business with brands that do not use generative AI in consumer-facing content. Sixty-eight percent said they frequently wonder whether the content they see is real.

That should get every marketer's attention.


AI can create the character. Humans have to create the connection.

The AI Mascot Should Become a Marketing Operating System

Here's where I believe the opportunity becomes considerably bigger than a mascot.

Once the character is established, create an AI marketing plan around the character.

The mascot becomes a consistent visual and verbal asset that can be adapted across channels without reinventing the brand every time.

Think:

·       Social media

·       Digital advertising

·       Loyalty-app messaging

·       Email

·       In-store signage

·       Packaging

·       Limited-time food promotions

·       Drive-thru messaging

·       Community events

·       Sports sponsorships

·       Local school partnerships

·       Grand openings

·       Sampling events

·       Local influencer programs

·       Holiday promotions

·       National advertising

·       Employee communications

The character remains the same.

The message changes.

That's powerful because consistency is one of the hardest things for a multi-unit retailer to maintain.

And AI can help make that consistency economically scalable.

Gartner's 2025 CMO research found that 49% of marketers using GenAI reported improved time efficiency, while 40% reported improved cost efficiency.

That means the economic argument isn't simply "AI can make a mascot."


The bigger argument is:

AI can help a retailer create more marketing executions from one core brand asset with less repetitive human production time.

Build Once. Use Everywhere.

Imagine a convenience retailer creates an AI-developed mascot named "Dash."

Dash has a clearly defined personality:

Fast. Friendly. Food-obsessed. A little mischievous. Always moving.

Now the retailer doesn't have to create a completely new personality for every campaign.

Dash can introduce the new breakfast sandwich.

Dash can promote the afternoon snack.

Dash can announce a loyalty offer.

Dash can show up at the grand opening.

Dash can visit the local Little League.

Dash can appear on a digital coupon.

Dash can appear on a limited-edition food package.

Dash can appear in a TikTok.

Dash can appear in a 15-second television spot.

Dash can appear at the fuel island.

Same character.

Same voice.

Same personality.

Different marketing job.

That is where the mascot starts becoming a brand infrastructure asset rather than a promotional gimmick.


And Then Put a Real Person Inside It

This is the part I believe many marketers will underestimate.

The person inside the mascot may be more important than the mascot itself.

The source material makes this point clearly: the performer must understand how the character moves, behaves and interacts, and retailers should deliberately train the performer to embody the character's personality.

I would go even further.

A serious mascot program needs a Mascot Brand Bible.

It should define:

·       How the character talks

·       How the character moves

·       What the character loves

·       What the character never does

·       What makes the character laugh

·       How the character interacts with children

·       How the character interacts with adults

·       How the character behaves at sporting events

·       How the character handles photographs

·       How the character reacts to food

·       How the character represents employees

·       What the character's "voice" sounds like

·       What the character's core brand promise is

Then train the people who wear the costume.

The mascot should never look like a person wearing a costume.

It should look like the character has arrived.

That's a huge difference.

Consistency Is the Secret Weapon


Look at the successful examples already in convenience.

Kwik Trip's Red evolved from its No Ordinary Chicken campaign and became a physical extension of the company's brand and culture. The retailer even refined the physical design around mobility and interaction.

Wawa has Wally Goose.

Parker's Kitchen has Chewy.

Stinker Stores has Polecat Pete.

These characters aren't simply logos with legs.

They are physical manifestations of brand personality.

And that is why I would argue that the next generation of mascot marketing should combine three things:

AI creativity + disciplined brand strategy + human performance.

Remove any one of the three and the program becomes weaker.

The Economics Could Get Interesting

Let's talk about the elephant in the marketing department.

Cost.


Marketing budgets aren't unlimited.

Gartner reported in 2025 that marketing budgets had essentially flatlined at 7.7% of company revenue, while 59% of CMOs said they did not have sufficient budget to execute their strategy.

That creates pressure to produce more marketing with fewer resources.

A well-designed mascot can potentially help solve part of that problem.

Instead of creating an entirely new creative identity for every campaign, the retailer owns a reusable character.

AI can help adapt that character into hundreds of marketing applications.

The retailer can create templates.

The marketing team can establish approved prompts and brand rules.

Local operators can receive approved campaign assets.

Social teams can customize executions without changing the character.

The physical performer brings the character into the community.

Over time, the retailer isn't paying to reinvent the brand.

It is amortizing the investment in the brand asset across thousands of customer touchpoints.

That's where the potential cost efficiency lives.

And there is another advantage.

AI can help analyze which executions are working—engagement, redemption, traffic, loyalty activity, event attendance and food sales—and inform what gets produced next.

The goal shouldn't be "make more content."



The goal should be:

Make more of the content that works.

But Don't Let AI Become the Brand

Here is my warning.

Convenience retailers should not confuse AI efficiency with consumer connection.

In 2026, consumers are surrounded by synthetic images, synthetic voices and synthetic personalities.

That makes something very valuable:

Something real.

A child taking a picture with a mascot is real.

A customer hugging a mascot at a grand opening is real.

A mascot showing up at a local baseball game is real.

A mascot handing a free chicken sandwich to a customer is real.

A mascot cheering at a community event is real.

Those moments cannot be completely automated.

And they shouldn't be.

The AI creates the scalable marketing system.

The human creates the memory.



The Grocerant Guru® Bottom Line

Convenience retailers are becoming foodservice companies whether they like it or not.

NACS data shows just how dramatic that transformation has become: foodservice generated more than a quarter of in-store sales and nearly 40% of in-store gross profit dollars in 2025.

Meanwhile, 2026 marketing is becoming more automated, more personalized and increasingly dependent upon AI.

That creates an interesting opening.

Don't create an AI mascot because it is trendy. Create one because it can become a recognizable, repeatable and measurable extension of the brand.

Build the character with AI.

Build the strategy around the character.

Train a real person to become the character.

Put the character everywhere the customer experiences the brand.

Then measure what happens.

Because when thoughtfully executed, a mascot can become something much bigger than a costume.

It can become an extension of the convenience retailer's brand, culture, foodservice program and community presence.

Three Insights From the Grocerant Guru®

1. The mascot is not the strategy—the mascot is the brand's personality made visible.
If you don't know what your brand stands for, AI won't save you. Define the personality first, then build the character.

2. AI should lower the cost of consistency, not the value of humanity.
Use AI to create, adapt, personalize and measure marketing. Then put a trained human being inside the costume to deliver the emotional connection AI cannot.

3. The real ROI isn't mascot recognition—it is customer behavior.
Track foodservice sales, loyalty enrollment, offer redemption, event traffic, social engagement, repeat visits and local-store performance. If the mascot becomes recognizable but doesn't move customers, you have created entertainment—not a marketing asset.

Something to think about: In a convenience industry where competitors increasingly sell the same food, beverages and fuel, the brand that gives consumers somebody to remember may have an advantage over the brand that gives consumers only something to buy.

Are you ready for some fresh ideations? Do your food marketing ideas look more like yesterday than tomorrow? Interested in learning how our Grocerant Guru® can edify your retail food brand while creating a platform for consumer convenient meal participation, differentiation and individualization?  Email us at: Steve@FoodserviceSolutions.us or visit: us on our social media sites by clicking one of the following links: Facebook,  LinkedIn, or Twitter