Consumers are dynamic not static. In 2022 there is no doubt that food marketers that want to reach their primary and secondary target customers are forced to shift how and where they spend their marketing dollars in order to garner the best results according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.
Another new research report sheds light on the evolving consumer from the Path to Purchase Institute (P2PI) reveals that when it comes to social commerce, Instagram takes the top spot among Generation Z.
So, according to the 2022 Path to Purchase Institute Gen Z Shopping Habits research study, 38 percent of Gen Z rank Instagram as their preferred platform for making in-app purchases. In addition to citing Instagram as the social platform that they engage with daily, the cohort called out the app's ability to make personal recommendations and confidence that the platform protects their identity.
Of note was the fact that , TikTok and Facebook tied for second place for in-app purchases, both at 22 percent.
Jessie Dowd, editorial director, Path to Purchase Institute, stated, ''Digitally savvy Gen Z, born approximately from 1997-2006, has come of age, boasting strong voices, unique behaviors and sought-after purchasing power," … "Our report offers insights to help brands and retailers understand Gen Z behaviors from the way they search, browse and shop across channels and platforms to what’s influencing their purchasing decisions."
The impact social media has on purchasing everyday items is greatly influenced by what Gen Z sees their personal social circle doing. The activity of friends, family, classmates, and co-workers influences purchases for 75 percent of respondents. Other influences highlighted include:
· Retailer or brand social activity (64 percent), with 18- to 24-year-olds (67 percent) more influenced than 16- to 17-year-olds (51 percent); and
· Micro-influencers or celebrities have an overall impact at 42 percent to 47, especially among Hispanic or Black Gen Z shoppers, respectively.
Gen Zers are also engaged shoppers. The cohort is drawn to in-store options that are affordable and offer a one-stop shopping experience, referencing Walmart (49 percent) and Target (19 percent) as its favorite destinations for in-store shopping for everyday items. Consumers noted that this is due to having everything they need and a wide selection at an affordable price.
The desire for one-stop shopping is still a Gen Z priority online as is affordability. The report cited that:
· Sixty-two percent of these consumers identified Amazon as their favorite destination for online shopping, with 31 percent noting that Amazon has everything they need; and
· Thirteen percent of respondents preferred Walmart for online shopping, with 37 percent noting affordability as a driving factor.
Whether in-store or online, Gen Z is also enticed by good deals. Ninety-one percent of respondents identify promotions and sales as impactful, while customer reviews or testimonials, personalized offers, and informative content specific to products all ranked at 88 percent effective.
When it comes to leveraging technology, Gen Z shoppers primarily started their searches with Amazon (52 percent) while 43 percent used Google. The cohort also uses retailer websites (28 percent) and TikTok (16 percent) in their searches.
Additionally, social media supports about 50 percent of respondents' browsing habits with Instagram and TikTok being the most popular at more than 60 percent.
Despite their tech-savvy scrolling, P2PI found there is minimal interest from Gen Z respondents around non-fungible tokens (NFT). Only 8 percent have purchased an NFT before and 31 percent say they are not at all interested in purchasing NFTs. More than one-third of the female respondents didn't know what an NFT was.
Success does leave clues. One clue that time and time again continues to resurface is “the consumer is dynamic not static”. Regular readers of this blog know that is the common refrain of Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Our Grocerant Guru® can help your company edify your brand with relevance. Call 253-759-7869 for more information.