September
has never been kind to brands that overprice, underdeliver, and lean too
heavily on nostalgia. Unfortunately for Starbucks
and Chipotle, that’s exactly where they stand in the minds-eye of Steven Johnson Grocerant Guru® at
Tacoma, WA based Foodservice
Solutions®. Once disruptive
darlings, both chains now look more like bloated relics, clinging to strategies
from yesterday while consumers migrate to fresher, cheaper, and more relevant
options.
History’s Lesson: Premium Arrogance Always Backfires
Starbucks and Chipotle built their
reputations by charging more and pretending it was “worth it.” A latte was not
just coffee; it was “the third place.” A burrito wasn’t just fast food; it was
“Food With Integrity.” But history shows consumers only tolerate inflated
narratives until economic reality smacks them in the wallet.
In
the 1990s, fast-food giants duked it out on the dollar menu. Starbucks and
Chipotle positioned themselves above it—smugly insulated, or so they thought.
Then the 2008 recession exposed the flaw: Starbucks shuttered 900 stores,
Chipotle slowed expansion, and both brands watched as cash-strapped consumers
traded down. Fast forward to 2025, and we’re staring at the same story:
inflation fatigue, shrinking discretionary income, and families choosing
practical meals over pricey branding gimmicks.
Want to Build A Larger
SHARE OF STOMACH
September: The Month When Customers Walk
September
magnifies what these brands don’t want to admit: their prices are too damn
high. Starbucks is trying to push
$6–$8 drinks when Wawa, Circle K, and 7-Eleven offer coffee for under $3—and
often fresher. Chipotle is charging $12
for a burrito bowl, while regional grocers and C-stores bundle full meals for
$7–$9.
This
isn’t trading down—it’s trading out. Customers aren’t embarrassed
to leave Starbucks or Chipotle anymore.
They’re proud to tell friends they got a better meal, faster, for half the
price at Costco, Publix, or Casey’s. September becomes the breaking point:
brand loyalty evaporates when the paycheck doesn’t stretch.
Leadership That Looks Stuck in Yesterday
The
real rot shows up at the top. Starbucks keeps recycling Howard Schultz and his
disciples like some corporate time warp.
Chipotle’s leadership is safe, slow, and addicted to quarterly performance
tweaks instead of bold, forward-looking moves.
Meanwhile,
competitors like Sweetgreen and Cava are merging tech fluency with lifestyle
relevance. They’re designing brands for tomorrow. Starbucks and
Chipotle? They’re stuck in a loop—slapping seasonal flavors on stale concepts
and praying nostalgia can mask irrelevance. It can’t. Not in September. Not
anymore.
Four Uncomfortable Truths from the Grocerant Guru®
The
Grocerant Guru®, Steven Johnson, has been sounding the alarm for decades. His
insights cut through corporate spin and show exactly why Starbucks and Chipotle
will stumble:
1. Grocerants
Are Winning the War – 30% of out-of-home meals now come
from supermarkets. They’re cheaper, fresher, and closer to home. Chipotle and
Starbucks aren’t just losing to restaurants—they’re losing to grocery
stores.
2. Bundles
Beat Branding – Consumers crave meal deals under
$10. Grocers deliver them daily. Starbucks’ stale muffin + latte combo and
Chipotle’s overpriced burrito bowl look laughable by comparison.
3. Consumers
Want Flexible Meals, Not Stuck-in-the-Box Portions
– Today’s eaters want items they can portion, reheat, or share. Starbucks’
sugar bombs and Chipotle’s calorie bricks don’t flex to modern life.
4. Iteration
is Death, Innovation is Life – Pumpkin spice drinks and
limited-edition salsas are not innovation—they’re lazy iteration. Real
innovation marries food, technology, and lifestyle. That’s why Starbucks and
Chipotle feel like yesterday’s brands.
Think About This: The Fall From Cool to Commodity
Starbucks
and Chipotle once defined the cultural food moment. Now, they look like
overconfident monopolists pricing themselves into irrelevance. September will
not be their friend—it’s the month when consumers tighten belts, rebel against
overpriced brands, and discover fresher options.
Without
a leadership reset and a willingness to fight on value, Starbucks and Chipotle
aren’t just at risk of struggling in September. They’re on track to become the
Blockbuster and Barnes & Noble of foodservice: brands that thought their
story was timeless—until customers wrote a new one.
Are you ready for some fresh ideations?
Do your food marketing ideas look more like yesterday than tomorrow? Interested
in learning how our Grocerant Guru®
can edify your retail food brand while creating a platform for consumer convenient
meal participation, differentiation and individualization? Email us at: Steve@FoodserviceSolutions.us or visit: us on our social media sites by clicking one of the
following links: Facebook, LinkedIn, or Twitter
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