Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts

Tuesday, December 30, 2025

WinCo Foods and the Legacy Growth Paradox: Why the Middle of Grocery Is Shrinking While Value Wins

 


For more than half a century, the U.S. grocery industry has been defined by scale, assortment, and operational efficiency. Yet in today’s inflation-aware, value-driven food economy, clarity of purpose—not size alone—is determining growth according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Few retailers illustrate this better than WinCo Foods, a quietly powerful player whose disciplined model continues to outperform expectations while much larger competitors remain trapped in the “middle.”

 


WinCo Foods: Built for Value Before Value Was Fashionable

Founded in 1967 in Boise, Idaho, as Waremart, WinCo Foods was designed from day one to do one thing exceptionally well: sell food at the lowest sustainable price. Long before “EDLP” became a marketing slogan, WinCo operationalized it through:

·       Warehouse-style stores

·       Limited marketing spend

·       No credit card fees

·       Lean labor models

·       High employee engagement through a long-standing Employee Stock Ownership Plan (ESOP)

Today, WinCo operates approximately 140 stores across 10 states, primarily in the Western and Mountain regions. Despite its regional footprint, WinCo generates nearly $10 billion in annual revenue, growing at roughly 5% annually, outperforming the overall grocery market’s growth rate of about 3%.

From a Grocerant Guru standpoint, WinCo represents a structurally advantaged food retailer, not a promotional one. Its model is not dependent on weekly ads, loyalty gimmicks, or margin erosion—it is engineered around everyday value.

 


The Legacy Grocery Growth Sector: Big, Slow, and Squeezed

The U.S. grocery sector now exceeds $1.6 trillion in annual sales, yet it is one of the most mature and margin-constrained categories in retail. Growth is uneven and increasingly concentrated.

·       The top 10 grocery retailers control over 70% of total U.S. grocery spend

·       Walmart alone commands more than 21% market share

·       Kroger (~8.5%) and Albertsons (~5%) remain large but face declining share trends

·       Costco (~8.4%) continues to gain share through bulk economics and loyalty

The key takeaway: scale no longer guarantees growth.

Legacy grocers—Kroger, Albertsons, and even Walmart—are caught between:

·       Hard discounters winning on price (Aldi, Lidl, WinCo)

·       Warehouse clubs winning on unit economics (Costco, Sam’s Club)

·       Specialty and experience players winning on differentiation

This leaves traditional supermarkets occupying an increasingly uncomfortable middle ground.

 


Aldi, Lidl, and WinCo: Different Paths, Same Advantage

Aldi

·       Operates 2,200+ U.S. stores

·       Opening 200+ stores annually, the fastest expansion pace in its history

·       Approximately 90% private-label penetration

·       Smaller stores, fewer SKUs, lower labor per store

Aldi’s U.S. growth rate materially exceeds the grocery average, driven by consumers trading down without sacrificing quality.

Lidl

·       Roughly 180–200 U.S. stores

·       Slower but strategic expansion

·       Strong differentiation via curated assortment and European imports

·       Competitive pricing reinforced by private label

WinCo

·       Fewer stores, but larger baskets

·       Broad national brand presence and bulk foods

·       Strong fresh departments at warehouse economics

·       Consistently rated among the highest value grocery retailers by consumers

All three share a critical trait: they are not trying to be everything to everyone.

 


Price Reality: The Basket Tells the Story

When shoppers compare food baskets—not promotions—the results are telling.

Multiple regional studies and consumer panels consistently show:

·       WinCo’s average basket often prices below Walmart

·       WinCo dramatically undercuts Kroger and Albertsons on staples

·       Aldi and WinCo sit at the lowest end of the price spectrum for full grocery shops

·       Traditional supermarkets carry a persistent price premium, even after loyalty discounts

Approximate value hierarchy (everyday pricing):

1.       Aldi ≈ WinCo

2.       Costco / Sam’s Club (bulk)

3.       Walmart

4.       Kroger / Albertsons

For consumers managing food inflation fatigue, price clarity matters more than assortment breadth.

 


Why the Middle Is the Problem

From the Grocerant Guru perspective, the strategic issue facing Walmart, Kroger, and Albertsons is not execution—it is positioning.

1. Cost Structures Are Working Against Them

Large legacy chains operate:

·       Bigger stores

·       Higher SKU counts

·       More labor

·       More promotional dependency

These costs are difficult to unwind without fundamentally changing the business model.

2. Value Players Are Redefining Expectations

Consumers increasingly accept:

·       Fewer SKUs

·       More private label

·       Less service
In exchange for consistent savings, not temporary discounts.

3. Loyalty Programs Don’t Fix Structural Disadvantages

Digital coupons and personalization may slow defections, but they do not reset price perception. Shoppers know where value lives—and they are adjusting routines accordingly.

 


Grocerant Guru®: Three Strategic Insights

Insight #1: Value Is Structural, Not Promotional

WinCo, Aldi, and Lidl win because their entire operating model supports low prices. Legacy chains attempt to compete tactically, but the advantage is baked into the discount model.

Insight #2: The Middle Will Continue to Hollow Out

As food budgets tighten and private label acceptance rises, retailers without a clear price or experience advantage will continue to lose traffic. The middle is not defensible without reinvention.

Insight #3: Growth Will Come from Clarity, Not Complexity

WinCo proves that regional scale, employee alignment, and food-first economics can outperform national giants. The future belongs to grocers who know exactly who they serve—and why.

 


Think About This

WinCo Foods is not a disruptor chasing headlines—it is a disciplined operator executing a timeless grocery truth: sell food people want at prices they trust. As legacy grocery players struggle to redefine themselves, WinCo, Aldi, and Lidl are quietly capturing the most valuable commodity in food retail today—share of stomach through share of wallet.

That is not a trend.
That is a structural shift.

Success Leaves Clues—Are You Ready to Find Yours?

One key insight that continues to drive success is this: "The consumer is dynamic, not static." This principle is the foundation of our work at Foodservice Solutions®, where Steven Johnson, the Grocerant Guru®, has been helping brands stay relevant in an ever-evolving market.

Want to strengthen your brand’s connection with today’s consumers? Let’s talk. Call 253-759-7869 for more information.

Stay Ahead of the Competition with Fresh Ideas

Is your food marketing keeping up with tomorrow’s trends—or stuck in yesterday’s playbook? If you're ready for fresh ideations that set your brand apart, we’re here to help.

At Foodservice Solutions®, we specialize in consumer-driven retail food strategies that enhance convenience, differentiation, and individualization—key factors in driving growth.

👉 Email us at Steve@FoodserviceSolutions.us
👉 Connect with us on social media: Facebook, LinkedIn, Twitter



Friday, August 8, 2025

Why McDonald's is America's Comfort Food Powerhouse Again

 


With over 39,000 locations worldwide and nearly 14,000 in the U.S. alone, McDonald’s isn’t just a fast-food chain — it’s a staple in the American consumer's dining rotation. Even amidst global inflation, tariffs, and immigration-related labor disorder, McDonald’s is growing its share of wallet by being exactly what the modern consumer craves: predictable, affordable comfort.

McDonald’s: A Household Juggernaut

McDonald’s reaches over 85% of U.S. households annually, according to Placer.ai foot traffic analytics and Numerator panel data. In 2024, the brand served more than 67 million customers per day globally, with over 25 million served in the U.S. daily — a staggering consumer footprint.

Key Consumer Food Marketing Data Points

·       80% of McDonald's U.S. customers visit at least once every 3 months (Numerator).

·       Average customer visits McDonald's 3.4 times per month, more than any other QSR.

·       60%+ of U.S. households identify McDonald’s as their “preferred QSR” during inflationary cycles (CivicScience).

·       McDonald's mobile app saw a 30% YoY increase in daily users in 2024, reinforcing digital loyalty.

·       Menu affordability scored 2x higher than competitors in an April 2025 Deloitte consumer food value index.

 


Five Reasons Consumers are Flocking Back to McDonald’s

1. Comfort Food in a Disordered World

In a time of economic uncertainty, consumers seek out the familiar. McDonald’s offers iconic items like the Big Mac and McNuggets that evoke emotional nostalgia — an edible reminder of simpler times.

2. Inflation-Proof Menu Strategy

With inflation pushing up prices at full-service restaurants and grocery stores, McDonald's remains a value leader. Its $1 $2 $3 Dollar Menu and bundles like the $5 Meal Deal are perfectly aligned with budget-sensitive diners.

3. Consistent Service and Speed

Even with labor pressures and immigration disruptions in the service sector, McDonald's has doubled down on automation and order-ahead tech, ensuring drive-thru wait times under 5 minutes in most markets.

4. Mobile App & Loyalty Power

McDonald's Rewards now has over 50 million U.S. members, offering personalized deals and gamified promotions that keep customers returning — especially younger, digitally native audiences.

5. Cultural Familiarity & Local Flexibility

While immigration dynamics are reshaping regional labor and culinary diversity, McDonald's maintains menu localization in immigrant-heavy urban centers while providing a stable cultural constant for mixed demographics.

 


Four Key Insights from the Grocerant Guru®: Steven Johnson

Steven Johnson, known as the Grocerant Guru®, offers a unique lens into why McDonald's will thrive through 2026:

1. "Price + Portability = Power"

Consumers increasingly choose portable, ready-to-eat meals that offer predictable pricing. McDonald's excels with drive-thru, delivery, and mobile orders that combine value with convenience.

2. "Brand Familiarity Breeds Trust"

In uncertain times, familiarity is a competitive advantage. McDonald's isn’t just a brand — it's a trusted food companion, especially for Gen Z and Millennials who grew up on Happy Meals and late-night fries.

3. "Digital Touchpoints Drive Traffic"

According to Johnson, the integration of AI, kiosk ordering, and app-based personalization fuels repeat business. Expect McDonald’s to deepen this digital-first model across global locations.

4. "Grocery-Store Fatigue is Real"

With high grocery prices, consumer burnout, and cooking fatigue at an all-time high, McDonald's captures the "grocerant" sweet spot — meals that are not just fast, but a break from home cooking at a grocery-equivalent price.

 


Think About This: McDonald’s Is Poised for an 18-Month Surge

As tariffs, labor volatility, and macroeconomic pressures squeeze the foodservice industry, McDonald's is positioned better than ever. With scale, value-driven innovation, and an emotional connection few brands can match, the Golden Arches are shining brighter in hard times — not just as a quick meal, but as an affordable luxury.

Whether it’s inflation fatigue, digital convenience, or pure nostalgic comfort, consumers are returning to McDonald’s — and staying.

Outsourced Business Development—Tailored for You

At Foodservice Solutions®, we identify, quantify, and qualify new retail food segment opportunities—from menu innovation to brand integration strategies.

We help you stay ahead of industry shifts with fresh insights and consumer-driven solutions.

🔗 Connect with us on social media: Facebook, LinkedIn, Twitter

Ready to Find Your Next Success Clue?

We specialize in outsourced food marketing and business development ideations—helping brands seize opportunities in food retail, technology, and menu innovation.

📩 Reach out today: Steve@FoodserviceSolutions.us
🔗 Follow us: Facebook, LinkedIn, Twitter



Thursday, December 14, 2023

Trader Joe’s Grocerant Focused Best Other Grocers

 


Looking for a meal for one or two at a price you can afford that is good!  Well it seems that many consumers are doing the same thing and that they are doing that with gusto at Trader Joe’s.  According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® “In the minds-eye of the consumer Trader Joe’s has a ‘halo’ of better for you wrapped all around the brand.”

In case you have not heard, Trader Joe’s beat out other food retailers when it comes to customer service, according to a new survey from data and consumer insights firm HundredX in partnership with Forbes.

The study, released recently, lists the top 300 brands in terms of customer service across multiple industries. The ranking is based on more than 4 million pieces of consumer feedback on over 3,000 businesses during the past year.


Trader Joe’s came in at No. 5, just below USAA, REI, Chick-fil-A and, at No. 1, The UPS Store.

Publix Super Markets took 7th place, followed by Wegmans (24th), H-E-B-owned Central Market (35th), Albertsons-owned Market Street (37th) and H-E-B (54th).

Further down on the list was Hy-Vee (107), The Fresh Market (123), Natural Grocers (127), Whole Foods (133), Sam’s Club (144), Sprouts Farmers Market (167), Kroger-owned Harris Teeter (173), Ahold Delhaize-owned Martin’s (188), Target (204), Ingles (215), Piggly Wiggly (239), Stater Bros. (242), Albertsons-owned Tom Thumb (289) and Market Basket (292).

The authors of the report noted that the excellence in customer service provided by the 300 companies on this year’s list have a “clear connection to the likelihood customers will spend with the brand again.” 

Looking for Outside Eye’s for help?  Call Foodservice Solutions® at 253-759-7869 or visit our website at: www.FoodserviceSolutions.us or Email our Global Grocerant Expert at Steve@FoodserviceSolutions.us