Technology continues to become a foodservice workers job killer but a foodservice operators savior according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Now Mastercard has entered the cashierless checkout fray in a big way with several industry leading food retailers with pilots it’s launching at convenience stores and drive-through QSRs including Circle K, Dunkin’ and White Castle.
So, working with Accel Robotics, Mastercard has developed technology enabling consumers to check out without clerk assistance at any type of retail store from a restaurant to a pharmacy. Once again evolving retail foodservice pain-points with solutions that save the operator money but cost employees jobs.
The new Mastercard, Shop Anywhere platform will launch in October at select Circle K locations in the U.S. and Canada, where consumers can pay for gas and make in-store purchases via an app, eliminating the need to wait in line, according to Mastercard.
Even Dunkin’ will test Mastercard’s cashierless checkout solution at an undisclosed store where customers can walk in and pick up beverages and food without any face-to-face interaction. This solution will work for Delaware North, which operates sports venues and casinos, will enable Shop Anywhere for on-site food and beverage sales, and they will be testing it as well.
Once again at some White Castle stores, Mastercard in October is launching a frictionless order-and-pay service for motorists called AI-Powered Drive Through. SoundHound Inc. and Rekor Systems are providing technology for the drive-through service, which leverages vehicle recognition, voice ordering and artificial intelligence, Mastercard said in the release. Is there no end to this No. If success does leave clues and it does technology will elevate operational efficiencies and chain foodservice operators will adopt, adapt, and re-assess operating metrics.
Mastercard’s cashierless solution centers on grocerant niche grab-and-go shopping, expanding merchants’ ability to serve customers quickly, including outside of normal opening hours, and clearly reducing labor cost.
This is nothing new as Mastercard has dabbled in cashierless checkout before. In 2017 the Mastercard collaborated with AVA retail on frictionless checkout for WeWork’s Honesty Market, and it’s not the only card network exploring the concept. The foodservice industry is dynamic not static are you evolving fast enough?
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