Restaurant brand protectionism, where branded
foodservice companies did the same things the same way time has come and
gone. Consumer can thank McDonald’s for
taking us along for fresh food fast with a twist. Foodservice companies today understand that strategy
trumps tactics in a global retail marketplace.
McDonald’s has leveraged its consumer qualitative
and quantitative attributes with marvelous menu magic, building a better brand
for global success. While a majority of
QSR copy-cat companies continue to pontificate brand protectionism. What is it
they don’t understand? Here are some menu magic success clues that we can
garner from McDonald’s:
In Germany you can find cold beer in most
McDonald’s. Canada,
have a lobster dinner with the McLobster lobster roll. In fish-loving Norway,
they have the McLaks, a sandwich made of grilled salmon and dill sauce. In Hong
Kong, Rice Burgers, where the burgers
are in between, not burger buns, but two patties of glutinous rice.
Australians can is the only McDonald’s market in the
world with
lamb on its menu permanently. You can also order Vegemite with your English muffin.
Australian Happy Meals serve something called the Pasta Zoo which is a
vegetable and cheese ravioli in the
shape of zoo animals, served with a side of "Zoo Goo," made of
tomato
In Asia the shrimp burger is called the "EBI
Filet-O" in Japan. In Hong Kong, it's formally titled the Shrimp Burger
and comes on bread with lettuce and spicy sauce. In addition you my Japan's own shrimp
tempura. These shrimp are encrusted in a light batter and dunk nicely into
tempura sauce.
In Malaysia you can find a cup of porridge with bits of
chicken, ginger, onion, shallots and chili peppers.
“Porridge isn't soup, but rather sodden rice. Malaysians
buy their version from food carts or hawker centers, where vendors sell just
that dish. While the McDonald's adaptation is heavy on the rice, the Malaysian
version comes in generous layers, with the soft rice boiled in chicken or
seafood broth on the bottom and sauces, chopped vegetables and shredded chicken
added on top”.
At Singaporean McDonald's you can find Shaka Shaka Chicken. You'll get a breaded,
deep-fried chicken patty in a wax-paper bag. You dump spicy powder into the
bag, and as you "shaka" it, the spices stick to the patty with the
help of the frying oil. If you're too lazy to leave the hotel, you can always
order a chicken sandwich online, add some jasmine tea and make it
come to you with a McDelivery.
In India there are no beef
burgers at McDonald's in India try the McVeggie -- a rice, bean and vegetable
patty that McDonald's treats predictably with breading -- or the McAloo Tikki
-- a potato-vegetable burger. Then there is the Maharaja Mac, which is a Big Mac made of lamb
or chicken meat.
In Egypt, and across the Middle East they serve the
McArabia, two chicken or beef patties in pita bread with lettuce, tomato, onion
and tahini sauce. We see this more as a transplanted hamburger than shawarma or falafel.
Restaurant brand protectionism
is not a success tactic nor is it a strategy that works. McDonald’s has proven
the case that menu decentralization and country personalization is the spring
board for success.
For international corporate presentations, educational forums, or keynotes contact: Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. His extensive experience as a multi-unit restaurant operator, consultant, brand / product positioning expert and public speaking will leave success clues for all. Facebook.com/Steven Johnson, Linkedin.com/in/grocerant or twitter.com/grocerant
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