Sunday, July 14, 2013

Restaurant and Retail Food Customer Migration Underway

Restaurant sale were flat again in June. C-stores and Grocery stores delis have reported sales increases. How are you addressing Customer Migration?  Do you simply blame the economy? Are you wondering why we see restaurant customer migration?

In a line made famous by comedian Stephen Wright “My mom made two dishes: Take it or Leave it.”  You might fine one clue.  Restaurants practicing brand protectionism are most vulnerable customer migration.

Today Restaurants need to battle the 65 inch HDTV Syndrome and it’s demand for customers time and attention. Brands must be multi-channel retailers or consumer will simply dial out. Does your restaurant provide options for the 65 inch HDTV Syndrome?

Take it or leave it has come and gone. Today all food consumers are empowered with choice; driven by preferences in flavor profiles, portion size, packaging and portability.  Below are 5 clues when considering if customer migration will include you’re restaurant in 2013.

U.S. consumers under the age of 25 spend an average of 40.9% of their food expenditures on food away from the home The Food Institute reported May 11, 2012.

Americans ages 23-34 spent 45.2% of food expenditures away from home the same report found.

Here is the kicker, those ages 75 and up spent the least at 31.8% all this and more can be found in The
Food Institute’s 2012 edition of its Demographics of Consumer Spending report.

Restaurants in France are increasingly offering “cafĂ© gourmand,” a desert dish featuring an espresso and multiple small desserts on a single plate.  Mix and Match bundling anyone is a key driver of retail success.

The U.S. Census found in 2012 that 50% of U.S. adults over the age of 18 are single.

The grocerant niche is filled with ready-2-eat and heat-N-eat fresh and prepared meal components.  Around the world consumers are refocusing how, where and when they chose to buy food. Are you positioned within your niche to build sales?  Call Foodservice Solutions® today.

Outside eyes can deliver top line sales and bottom line profits.  Invite Foodservice Solutions® to provide brand and product positioning assistance or a grocerant program assessment. Since 1991 Foodservice Solutions® of Tacoma, WA has been the global leader in the Grocerant niche for more on Steven Johnson and Foodservice Solutions® visit or 

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