Monday, February 5, 2024

Looking a Customer Ahead Restaurants Should Utilize Robotic Food Delivery


The restaurant industry is facing many challenges in the post-pandemic world, such as labor shortages, rising costs, and changing customer preferences. To survive and thrive in this competitive market, restaurants need to adopt innovative solutions that can enhance their efficiency, quality, and customer satisfaction. One of these solutions is robotic food delivery, which is the use of autonomous robots to transport food from the kitchen to the tables or the customers' doorsteps.

Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® believes that robotic food delivery has many benefits for both restaurants and customers, including the following:

1.        Faster and hotter food: Robotic food delivery can reduce the delivery time and ensure that the food arrives hot and fresh. Robots can carry more dishes at once and navigate faster and more efficiently than human delivery drivers. They can also avoid traffic jams, road accidents, and parking issues. This can improve the customer experience and increase the chances of repeat orders and positive reviews.

2.       Lower costs and higher profits: Robotic food delivery can save money for restaurants by reducing labor costs, fuel costs, and delivery fees. Robots do not require wages, benefits, or tips, and they can work around the clock without breaks or fatigue. They also consume less energy and emit less carbon than vehicles. By lowering the operational costs, robotic food delivery can increase the profit margin and the return on investment for restaurants.

3.       Contactless and safe delivery: Robotic food delivery can provide a contactless and safe delivery option for customers who are concerned about health and hygiene. Robots can eliminate the human-to-human contact and the risk of contamination or infection. They can also securely store the food in locked compartments that can only be opened by the customers using a code or a QR scan. This can enhance the customer trust and loyalty and attract more health-conscious customers.

4.       Customer convenience and satisfaction: Robotic food delivery can offer more convenience and satisfaction for customers who want to order food online and enjoy it at their own place and pace. Customers can track the robot's location and arrival time using an app or a website. They can also interact with the robot using voice or touch commands and provide feedback or ratings. Some robots can even entertain the customers with music, lights, or jokes. This can create a fun and memorable dining experience and increase the customer retention and referral.

Robotic food delivery is not a futuristic fantasy, but a reality that is already happening in many parts of the world. Several companies, such as Starship Technologies, DoorDash, and Amazon, have launched their own robotic food delivery services and partnered with various restaurants, grocery stores, and universities. These robots have received positive feedback from both customers and businesses and have proven their reliability and efficiency.

Robotic food delivery is the right thing to do if you want to look a customer ahead and gain a competitive edge in the restaurant industry. By adopting robotic food delivery, you can improve your service quality, lower your costs, increase your profits, and satisfy your customers. Robotic food delivery is not only a smart choice, but a necessary one for the future of restaurants. Wondering where to start?

Well, consider this, self-driving smart shop provider Robomart has established a strategic memorandum of understanding (MOU) with PIX Moving. The MOU will enable Robomart to leverage PIX’s RoboBus and autonomous vehicle-manufacturing expertise to enhance Robomart’s fleet of autonomous mobile retail stores, including the application of PIX Moving Spaces in such unmanned retail scenarios as Robomart smart shops. The initial deployment of autonomous mobile retail stores will unfold in California, encompassing unmanned ice cream parlors, cafés and quick-service restaurants.

So, Robomart’s on-demand autonomous stores feature such advanced systems as proprietary checkout-free technology, temperature-controlled compartments and sophisticated sensors for seamless autonomous operation, all overseen by external cameras for 24/7 monitoring and security. Using these stores, retailers can streamline the shopping process by eliminating ordering, picking up, packaging and waiting in checkout lines. Among the company’s customers are Unilever (Ben & Jerry’s), Mars and Fatty Mart, deploying more than 100 Robomarts.

PIX Moving will work closely with Robomart to grow its autonomous fleet through PIX Moving Spaces and the exploration of several other business use cases.

Ali Ahmed, co-founder and CEO of Robomart stated, “We are thrilled to collaborate with PIX Moving,” … “While Robomart has been at the forefront of pioneering autonomous mobile retail technology, PIX Moving’s expertise in custom autonomous vehicle manufacturing is unparalleled. This partnership will enable us to scale our fleet with high-quality advanced vehicles designed to deliver an exceptional shopping experience. PIX Moving’s contribution to vehicle manufacturing, combined with our robust retail technology, will redefine convenience and accessibility in retail.” 

Yu Chuan, founder and CEO of San Francisco-based PIX Moving, stated, “Entering the unmanned retail market in the U.S. and partnering with Robomart is a highly strategic decision for PIX,” ... “With our diverse range of autonomous-driving Moving Spaces and Robomart’s extensive operational experience in unmanned retail, our collaboration will deliver a completely new shopping experience for U.S. consumers — on-demand convenience at their fingertips.”

Foodservice Solutions® team is here to help you drive top line sales and bottom-line profits. Are you looking a customer ahead? Visit for more information or contact: Remember success does leave clues and we just may the clue you need to propel your continued success.

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