New Take-Out and Take-Away Fresh Food Options Threaten Restaurant Growth. These new
fresh food options are coming from unexpected non-traditional retailers. Many
of these non-traditional food retailers are fast becoming the New Normal in
food retail. Do you know how The Home
Meal Replacement fad Evolved into the Grocerant Niche and isnnow capturing Migrating
restaurant customers?
Looking back,
during the late Home Meal Replacement frenzy grocery stores, C-stores and
restaurants all studied with excitement the successful developments of Phil
Romano's Eatzi's. Eatzi's is Where Phil turned the page from restaurateur to foodservice retailer
and food merchant. Phil's experiment was a smashing success. It was and remains
a concept that is consumer interactive, participatory with visceral
authenticity recording sales of 17 Million a year at the original store. Now in
NYC Eatlaly is
Eatzi's on steroids doing
close to 60 Million a year in sales.
Legacy Home Meal
Replacement focus quickly faded away in the Restaurant side of business.
However in the Grocery, C-store and Drug Store sector it continued to be
studied, tested, and implemented. Today the grocerant niche is the strategic
path of choice for non-traditional fresh prepared food retailers, targeted at
restaurant customers, profitable and expanding at an ever increasing pace.
Food is Part of the Broader Consumer OmniChannel Retail
Trends
Wawa was once considered a convenience store now the Wawa positions it's brand as Fresh First, Built-To Order and Ready-To-Go with focus of serving Fast Casual Food - To Go. At Wawa customers are now finding What's for Breakfast, What's for Lunch and now What's for Dinner. Sheetz once a convenience store now calls themselves a restaurant that sells gas. Sheetz Made To Order food is a hit with customers. Sheetz is successful contemporizing legacy C-store products with differentiation, customization and personalization. Consumer like the variety, 24 hour menu serving all day parts - all day long - with a wide range of consumer meal and snacking needs. Sounds and acts like a restaurant doing all the right things. That’s right Sheetz is a Restaurant that just happens to sell Gas.
Wawa was once considered a convenience store now the Wawa positions it's brand as Fresh First, Built-To Order and Ready-To-Go with focus of serving Fast Casual Food - To Go. At Wawa customers are now finding What's for Breakfast, What's for Lunch and now What's for Dinner. Sheetz once a convenience store now calls themselves a restaurant that sells gas. Sheetz Made To Order food is a hit with customers. Sheetz is successful contemporizing legacy C-store products with differentiation, customization and personalization. Consumer like the variety, 24 hour menu serving all day parts - all day long - with a wide range of consumer meal and snacking needs. Sounds and acts like a restaurant doing all the right things. That’s right Sheetz is a Restaurant that just happens to sell Gas.
Rutter's is
another convenience store in transition. Rutter's understands the unique
balance between palate, price, pleasure and the consumer's drive for
qualitative distinctive differentiated new messaging and Rutter's is meeting
that need set. The food value proposition equilibrium for the consumer today
balances; better for you, flavor, and traditional products all blended
into something with a twist. In industry speak, differentiated does not mean
different to the consumer it means familiar. Rutter's is an example of brand
identity extending beyond consumer expectations within the traditional
conveniences store sector. Too the consumer Rutter's is a direct valued
competitor within the QSR space.
Examples of Today's Grocerant
The grocerant
niche is a result of the blurring of the line between restaurants, grocery
stores, convenience stores, and drug stores all selling fresh prepared,
portable convenient meal solutions. Targeted at the time-starved consumer with
Ready-2-Eat or Heat-N-Eat fresh prepared food components that are "better
for you", portable and portioned for one or two. All of these operators
want a larger share of the retail food market. They want to take share from the
restaurants.
Whole Foods is no
longer Whole Paycheck but Whole Fresh Food Fast and consumers find that is "better for
you". They are driving customer frequency while building loyalty with
Fresh prepared ready-2-eat and heat-N-eat better for you food. Whole Foods
focus is on convenient meal participation, better for you differentiation, and
individualization.
Safeway's has
integrated Mix and Match Meal Bundling marketing into daily and weekly iphone
app's and legacy print flyers. With a focus on Fresh Prepared Food, Safeway is
leveraging The 5 P's of Food Marketing: Product, Packaging, Placement,
Portability and Price establishing contemporized consumer relevance. In what
was once restaurant food space alone grocery stores, C-stores and Drug stores
are now garnering consumer attention.
Walgreens Fresh Food Is a Disruptive Force in the Retail Food Sector.
This video of Walgreens in San
Francisco entering the fresh food space is evidence that no food retailer should dismiss as not
my competitor. Walgreens with over 78 Billion in sales they has the capital and
resources to repeatedly try an try again unitl they get it right. Walgreens
might just be The Next Biggest Competitor
in the retail food space.
Walgreens Fresh together
with Duane Reade has 7,500+ retail outlets. Who is selling what in your back
yard? With Walgreens entering the fresh food area again with meats, wraps,
soups "and other on-the-go meal options, as well as convenient
alternatives for tonight's family meal, it is clear that the future of fresh
food retail leadership may be up in the air.
A Final Thought For Retailers and Food Brands
Food Retailing
never takes a step backward. Consumers are dynamic not static always looking to
save both time and money. The new normal is the grocerant niche propelling new
quality points of fresh food distribution and competitors that are well
financed. Remember, when it is 4pm, do you know what your customers want to
make for dinner ?
Steven Johnson is Grocerant Guru at Tacoma, WA based Foodservice Solutions,
with extensive experience as a multi-unit operator, consultant and
brand/product positioning. Since 1991 Foodservice Solutions® of Tacoma, WA has
been the global leader in the Grocerant niche for more on Steven A. Johnson and
Foodservice Solutions® visit The Grocerant on LinkedIn or @Grocerant on
Twitter
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