What is menu magic? Are you a
restaurant or food merchant? Starbucks is a food merchant, outstanding food
retailer and restaurant that consumers continue too coverage almost daily. Do you place limits on your restaurant menu?
If you do you might be limiting you retail value as a food merchant. What food are you selling? Who are you
selling it to? Where are they eating, consuming it?
If success leaves clues Non-traditional
fresh food retailer SavOn Convenience Stores have picked up many from fresh
food retailers and is reaping rewards.
SavOn owned by the Oneida Indian Nation recently added drive-thru's to
the mix where customers can now pick up fresh brewed coffee, fresh doughnuts
without having to park or enter the store.
Sean Brown, SavOn's operations
director, stated "The on-the-go lifestyle of guests is increasing and we
needed to be more convenient," … "As a guest fuels up, it is very
convenient to drive up to the window and get moving very quickly."
After reviewing customer feedback on
the new drive-thru’s Brown began to add products to sell at the drive-thru,
with the latest addition being K-Cups. Brown said “"We have a K-Cup
program that is very popular, with strong sales in our stores; guests said they
wanted it offered at the drive-thru,” … "We are going to tailor the
offerings to their feedback. Breakfast sandwiches are something we are planning
for the near future based on the demand as well." Customer wanted K-cups
for both home and office.
SavOn sell packs of them, they also
offer a mix-and-match program that allows guests to create their own six-, 12-
or 18-pack. "They are wildly popular, and customers are able to try
different flavors,"
CS News On-line reports that SavOn has
seen double-digit growth week over week in the number of people using the
option. During the launch, customers took advantage of the promotional offer of
a 16-ounce coffee and a Daylight Donut at the drive-thru for only $1.49.
Mix and Match Meal
bundling should be driven by consumers demand not by marketing managers or menu
developers practicing brand protectionism all the while placing limits on the
brands retail success.
No comments:
Post a Comment