Did you get stuck traffic, stuck in the security line, or delayed due to weather recently like I have been when at the airport? Not to worry as if like me you have a smartphone you can order a meal, a sandwich, even desert or a treat right from your smart phone while at the airport.
Delaware North recently announced the arrival of self-ordering kiosks at several of its airport-dining locations. The kiosks were developed in partnership with Grab, the airport e-commerce platform, offering travelers dual self-service ordering capabilities (mobile via smartphone and in-person at a kiosk) for the first time in the United States and our Grocerant Guru® Steven Johnson likes the servicet.
Think cashier free as the next step. The kiosk technology features an interface designed for quick ordering with intelligent upselling and customization components and includes point-to-point encrypted (P2PE) credit card payments, including Apple Pay, Android Pay, and other “tap-to-pay” options. Kiosks can process orders from a location’s full menu as well as grab-and-go items. Future iterations of the kiosk will have barcode scanners for an even quicker checkout experience when purchasing grab-and-go items.
Currently 18 kiosks already deployed at six airports, including: Atlanta (Grindhouse Killer Burgers, Mustard Seed, and Coffee Bean & Tea Leaf); Austin (Schlotzsky’s); Buffalo (Which Wich); Denver (Schlotzsky’s); Detroit (Popeye’s) and Oklahoma City (Schlotzsky’s and Coffee Bean & Tea Leaf).
Kevin Kelly, president of Delaware North’s travel division stated “This latest innovation with our partners at Grab is a step toward the future of travel and how people will be dining and shopping at the airport in the coming years.” You don’t have to have a location at an airport to understand the importance of selling fresh food fast, the power of hand held marketing, or a having one less cashier on duty.
Are you trapped doing what you have always done and doing it the same way? Interested in learning how www.FoodserviceSolutions.us can edify your retail food brand while creating a platform for consumer convenient meal participation, differentiation and individualization? Email us at: Steve@FoodserviceSolutions.us or visit: www.FoodserviceSolutions.us for more information.