Gen Z and Millennials have an ongoing desire for fresh food discovery, seemingly not wanting to be ‘their parents’, so the question is will they opt for and migrate too a drive-thru grocery store? According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®, “The jury is still out. It will depend on how both Gen Z and Millennials perceive the Price, Value, Service equilibrium.”
While trial is assured, it is the Price, Value, Service equilibrium in the end that will decide if the consumer will move from trial to loyal customer according to Johnson.
Addie's, which is located in Norwood, Massachusetts plans to eliminate in-store shopping to give customers a new level of convenience according local press reports.
In case you have not heard of Addie’s yet, let’s get some background from local media reports, “With a background in aerospace engineering, Jim McQuade is flying high with his newest adventure—opening a new grocery store.”…
“But McQuade's new venture is unlike other grocery stores. There is no waiting at the deli counter or checkout lanes. Instead, Addie’s is a drive-thru-only grocery store that eliminates in-store delays with a focus squarely on convenience and time savings.
"We believe that taking better care of busy families should be done in a way that also takes care of our team, our community and our planet," said McQuade. "With our seed funding, we've built an end-to-end experience to serve people in and around Norwood in a way that can be replicated in suburbs nationwide. We look forward to quickly expanding, offering busy families across the country drive-up grocery convenience without compromise."
Looking to build a grocery store that works best with a shopper’s schedule was a top priority. “We built Addie’s because we value your time, your money and your food—so nothing goes to waste,” McQuade said. Built to better the environment, Addie’s operates with “one quarter of the electricity required of traditional supermarkets,” McQuade said.
Taking care of its team is also important as starting wages for employees at Addie’s is $20 per hour. “We train them incredibly well,” McQuade said.
Addie’s is designed as an onsite warehouse that has a parking lot with 14 pull-through lanes. Shoppers can log on to Addie’s website or app to buy groceries from a curated selection of about 4,000 products. They then select a pickup time, and the groceries are loaded into their car in a “matter of minutes,” the company said.
As the future of grocery shopping continues to evolve, other drive-up grocers look to be pulling up as well in the grocery space. E-commerce firm Mercatus predicts that online grocery shopping will double to $200-plus billion by 2026, with curbside pickup among the fastest-growing segments.
"The 100-year-old grocery business is not immune to disruption," said Matt Christensen, CEO and managing partner at Rose Park Advisors. "The traditional business model of in-store shopping makes serving convenience-focused shoppers highly challenging. We see disruptive potential in Addie's technology-powered drive-up grocery model and are excited to support them as they launch."
The team at Foodservice Solutions® agrees that the time has come for a new business model, format or platform that will provide the customer facing touchpoints that will drive the right Price, Value, Service equilibrium that will garner customer adoption.
Foodservice Solutions® specializes in outsourced business development. We can help you identify, quantify and qualify additional food retail segment opportunities or a new menu product segment and brand and menu integration strategy. Foodservice Solutions® of Tacoma WA is the global leader in the Grocerant niche visit us on our social media sites by clicking one of the following links: Facebook, LinkedIn, or Twitter
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