McDonalds has long understood
that strategy trumps tactics in a global marketplace. McDonalds clearly is the
Quick Service Restaurant (QSR) leader in the United States and the World. Over
the past 30+ years McDonalds has leveraged its consumer qualitative and
quantitative attributes via marvelous menu magic, building a better brand for
global success. While a majority
of QSR copy-cat companies continue to pontificate brand protectionism. Those
copy-cat companies are also capitulating market share to McDonalds. What is it they don’t understand? Here are
some menu magic success clues:
In Germany you can find cold
beer in most McDonalds. Canada,
have a lobster dinner with the McLobster lobster roll. In fish-loving Norway,
they have the McLaks, a sandwich made of grilled salmon and dill sauce. In Hong
Kong, Rice Burgers, where the burgers
are in between, not burger buns, but two patties of glutinous rice.
Australians can
order Vegemite with your English muffin.
Australian Happy Meals serve something called the Pasta Zoo which is a
vegetable and cheese ravioli in the
shape of zoo
animals, served with a side of "Zoo Goo," made of tomato
In Asia the shrimp
burger is called the "EBI Filet-O" in Japan. In Hong Kong, it's
formally titled the Shrimp Burger and comes on bread with lettuce and spicy
sauce. In addition you my Japan's own
shrimp tempura. These shrimp are encrusted in a light batter and dunk nicely
into tempura sauce.
In Malaysia you
can find a cup of porridge with bits of chicken, ginger, onion, shallots and chili
peppers.
“Porridge isn't
soup, but rather sodden rice. Malaysians buy their version from food carts or
hawker centers, where vendors sell just that dish. While the McDonald's
adaptation is heavy on the rice, the Malaysian version comes in generous
layers, with the soft rice boiled in chicken or seafood broth on the bottom and
sauces, chopped vegetables and shredded chicken added on top”.
Singaporean
McDonald's serve Shaka Shaka Chicken. You'll get a breaded, deep-fried chicken
patty in a wax-paper bag. You dump spicy powder into the bag, and as you
"shaka" it, the spices stick to the patty with the help of the frying
oil. If you're too lazy to leave the hotel, you can always order a chicken
sandwich online, add some jasmine tea and make it
come to you with a McDelivery.
In India there are no beef burgers
at McDonald's in India try the McVeggie -- a rice, bean and vegetable patty
that McDonald's treats predictably with breading -- or the McAloo Tikki -- a
potato-vegetable burger. Then there is the Maharaja Mac, which is a Big Mac made of lamb
or chicken meat.
In Egypt, but
across the Middle East. It serves the McArabia, two chicken or beef patties in
pita bread with lettuce, tomato, onion and tahini sauce. We see this more as a
transplanted hamburger than shawarma or falafel.
QSR brand protectionism is
not a success tactic nor is it a strategy. If success leaves clues in the
restaurant industry one clearly is incorporating consumer qualitative and quantitative attributes
into a
Invite Foodservice Solutions® (www.FoodserviceSolutions.us) to complete a
grocerant program assessment, brand, product placement or positioning
assistance. Since 1991 Foodservice Solutions® of Tacoma, WA has been the global
leader in the Grocerant niche visit Facebook.com/Steven Johnson,
Linkedin.com/in/grocerant or twitter.com/grocerant. Call 1-253-759-7869
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