The retail foodservice industry at the
turn of the last century was dominated my mom and pop grocery
stores. Today, there are 29 restaurants (albeit many not open) for
every grocery store in the United Sates. Food retailers particularly
restaurants have aggressively demonstrated a nimbleness to evolve with consumers
that will not end with COVID 19. While all of our lives have been disrupted,
our need, and love of fresh food with flavor has not diminished nor will the
industry stop evolving. There is a battle for ‘Share of Stomach’ and according
to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions® all things equal there will be winner in the battle for share of
stomach. We know who. Do you?
Evolve or Die
All retail is in a battle against
COVID-19. Grocery stores are carrying an
operational burden currently. Dollar
stores can’t keep either Ready-2-Eat or Heat-N-Eat in stock and seem to be
beneficiaries along with convenience stores that are smaller selling fresher
faster food and beverage. While independent restaurants, chain restaurants, and
consumers have two things is common that is the desire to simply survive and
how best to evolve with customer acceptance and relevance.
Battle for Share of Stomach
That said it is at the intersection of
food safety, and personal safety that restaurants will once again enjoy a ‘full
house’. What that looks like is a branded message, upon a proven platform of
food safety, and consumers safety.
Grocerant Niche Meals
Restaurants are retailers
too. All restaurants should partner with their suppliers in order to
offer incremental mix and match meals, meal components that they specialize in,
with flavors they are known for with for take-out in addition to the meal the
consumer buys in house. Doubling the check average, increasing share of stomach
all while reducing consumers time out in public, thus keeping them safe.
Simply put; focus on the Grocerant niche
as prior to C-19 it was the fastest growing sector of foodservice for the past
8 years and customer adoption, migration, and enjoyment had never been higher
according to Foodservice Solutions® Grocerant Scorecards.
Integrating branded marketing messaging
for the menu and those items for both takeout and delivery is the foundation
for building a ‘higher check average’.
That should be done by focusing on meals. The same items should be
available for take-out and delivery in both Ready-2-Eat and Heat-N-Eat fresh
formants on their website, app, and via phone.
Restaurant branded takeout and delivery
are now avenues of distribution that cannot be denied, discounted, or
discontinued. All food retailers need to edify their brand messaging to
reinforce all avenues of distribution while focusing on meals and meal
components that can be bundled into the “perfect mix & match family to help
consumers answer the question; What’s for Dinner. Are you growing ‘Share of
Stomach’?
For
international corporate presentations, regional chain presentations, local
educational forums, or keynotes contact: Steven Johnson Grocerant Guru® at Tacoma, WA
based Foodservice Solutions. His
extensive experience as a multi-unit restaurant operator, consultant, brand /
product positioning expert and public speaking will leave success clues for
all. For more information visit GrocerantGuru.com, FoodserviceSolutions.US or call 1-253-759-7869
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