Time and
time again Foodservice Solutions® Grocerant Guru® has outline the undercurrents
that are driving the retail food, service, price equilibrium all of which continue to fuel
the growth of the grocerant niche filled with Ready-2-Eat and Heat-N-Eat fresh
prepared food.
When
7-Eleven CEO Joseph DePinto was asked recently what the future of
convenience retailing looks like and he’ll reach into his pocket and pull out
his smartphone. He said “Click-and-collect, on-demand delivery, frictionless
payment, the now factor. Our opportunity is to connect the digital to the
physical store locations,” “The KPI [key
performance indicator] for today’s consumers is how quickly can it be at my
door. People call it ‘the last mile.’ I call it ‘the last block.’”
Consumers
continue to be time starve, lack the cooking
skill-set to
master the varying international full flavor food that have come to appreciate,
and want according to Johnson. The retail foodservice equilibrium has evolved
according to the team at Tacoma, WA based Foodservice Solutions®.
From: Mobile
Transparency +Price + Quality + Service + Portability = Value
Incremental Value = Constantly Changing Menu (Seasonally /
Sustainability with creditability).
Digital Push Marketing + Branded Meals
Components + Portability + Speed of
Delivery or Pick-Up = Value
Incremental Value =
Constantly Changing Menu (Seasonally / Sustainability with Transparency).
DePinto
continued saying that “Consumers are changing as fast as I’ve ever seen them
change. They want now, simple, easy. They’re completely redefining what
‘convenience’ is.” Foodservice
Solutions® Grocerant ScoreCards monitor consumers evolving demands thus our new
retail foodservice formula for success.
So just
how is DePinto for his positioning for the future? Well with of cutting-edge
technology and services that are redefining convenience. The 7-Eleven list
includes: drone delivery, partnerships with third-party delivery companies like
Postmates and Tapingo, click-and-collect, Amazon Lockers, UPS Lockers, KeyMe
self-service locksmith kiosks, Amazon Cash and PayPal Cash. There’s also the
7-Eleven mobile app and 7Rewards loyalty program, which has 9 million members.
DePinto stated that “In our delivery business and
click-and-collect tests, we see the transaction size is actually larger than
the in-store transaction. Our delivery ticket is three times our in-store
ticket,” he said.
7-Eleven
is ramping up its digital team to be able to innovate faster.
DePinto
rejects the idea that brick-and-mortar retail is dying. Rather, he says the
golden ticket lies in uniting brick-and-mortar with digital. On that the team
at Foodservice Solutions® is in complete agreement.
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