The line between restaurants and food retailers is growing ever thinner. The fight for America's food dollars continues to intensify as consumers find fresh prepared Ready-2-Eat food options at a wide and growing array of outlets across almost every channel including convenience stores, chain drug stores, restaurants, grocery stores, club stores, vending and even more non-food traditional fresh food retailers like dollar stores.
While manufacturers, retailers, and restaurants worry about choice overload, consumers have embraced their new choices and show no signs of returning to the old ways. This fight is taking place in what is called the grocerant niche.
The restaurant industry is not known for trying to be the fastest to market with an ideation, food, or tech advance. Restaurants are slowly understanding that the consumer never takes a step backwards from technology or fresh prepared food quality, speed of service, prepared food meal component options according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.
In the United States, the larger the chain in almost all cases the more slowly they are to adopt something than a smaller chain or independent restaurants will. Chain restaurants goal is simple to feed one meal at a time in the restaurant while protecting and edifying the brand according to Johnson.
Historically chain restaurant leaders have denied the credibility of start-up competitors as non-relevant. The pizza sector is a great example; evolving from family dining independents to a national chain of "Red Roof" Italian, then to delivery-only outlets and now take-N-bake is garnering market share in the pizza sector.
Trends in the Food Industry Point to an Increase in Non-Traditional Meal Occasions
At the intersection of the consumer, freshly prepared food, and technology we find that consumer eating behavior is evolving and is now beyond the control of traditional food marketers.
Evolving culture and lifestyle, demographics along with the new uncertain economy are all putting pressure on the American food consumer: Demands of work, economic shrinkage, demands of raising a family, commuting, social interaction, kid's after-school activities, all contribute to a food marketplace where convenience vies with price over legacy brands.
Recent Advances in Food Packaging and New Points of Non-Traditional Food Distribution Have Empowered Consumer Choice
Americans are embracing these choices even as legacy marketers cringe. Who's after restaurant food dollars? Simply put everyone including retailers from Tommy Bahama, Macys, and Ikea.
Why should you care if Walgreens is selling fresh prepared Ready-2-Eat and Made-2-Order sandwiches? Why should you care if Amazon-Whole Foods, Trader Joe's, Safeway and Wegmans are selling Ready-2-Eat and or Heat-N-Eat fresh prepared pizza? Why should you care if Coinstar is selling Seattle Best Coffee at 1,000 locations around the United States for $1.00?
You should care because they are selling it, and you are not! The fastest growing sector of retail foodservice for the past four years has been the Convenience store sector. The C-store sector's growth in large part has been driven by freshly prepared food. Non-traditional avenues of distribution are growing, gobbling market share while establishing new patterns of consumption, price points, and customer loyalty.
The Shopper Is in Control Spurring New Retail Food Formats
Trader Joe's and Amazon -Whole Foods have created Ready-2-Eat and Heat-N-Eat fresh prepared food items with qualitative differentiation as an entity with an identity that has helped propel them into Ready-2-Eat fresh prepared food leadership.
Recent research shows that both Trader Joe's and Amazon-Whole Foods are each known for high quality (restaurant quality) Ready-2-Eat and Heat-N-Eat foods with distinctive offerings. More important each is leading with innovative products and package size that create value and have positioned each chain as a food shopping destination for meal components customized and personalized for immediate consumption or mix and matched for a meal time at home. In short, they are stealing your customers.
Walgreens fresh prepared food is restaurant quality and priced less than Panera Bread or Corner Bakery CAFE.
Both Panera Bread and Corner Bakery CAFE thrive in urban locations. Walgreens is now growing price, quality, and speed of service advantages over legacy retailers. Legacy restaurant chains must reconsider the speed at which they evolve and adapt or non-traditional outlets will capture profits margins as well.
Traditional views of meals and mealtime can pretty much be discarded. Legacy retailers waiting for the "next big thing" to copy simply might be out of luck this time. Legacy food retailers may not like to be first movers very much but it may prove that waiting too long will not work this time.
Product, Packaging, Placement, Portability, and Price
The retail food world is evolving at an ever increasing pace filled with innovation in food, portion size, points of distribution, and quality fresh prepared meal solutions. The price, value, service equilibrium is resetting in retail foodservice. In order to edify the brand and reinforce consumer relevance restaurateurs must leverage Foodservice Solutions® Five P's of food marketing.
Many legacy food retailers continue to practice brand protectionism, stifle the brand while diminishing consumer relevance. The consumer is dynamic, not static. Brands must be dynamic, evolving with the consumer. Four years of watching other retail sectors thrive should be long enough. Success in the restaurant world is no longer simply about what happens within your 4 walls.
Are you trapped doing what you have always done and doing it the same way? Interested in learning how www.FoodserviceSolutions.us can edify your retail food brand while creating a platform for consumer convenient meal participation, differentiation and individualization? Email us at: Steve@FoodserviceSolutions.us or visit: www.FoodserviceSolutions.us for more information.