The line between
restaurants and food retailers is growing ever thinner. The fight for America's
food dollars continues to intensify as consumers find fresh prepared Ready-2-Eat
food options at a wide and growing array of outlets across almost every channel
including convenience stores, chain drug stores, restaurants, grocery stores,
club stores, vending and even more non-food traditional fresh food retailers
like dollar stores.
While manufacturers,
retailers, and restaurants worry about choice overload, consumers have embraced
their new choices and show no signs of returning to the old ways. This fight is
taking place in what is called the grocerant
niche.
The restaurant industry is not known for trying
to be the fastest to market with an ideation, food, or tech advance. Restaurants are slowly understanding that
the consumer never takes a step backwards from technology or fresh prepared
food quality, speed of service, prepared food meal component options according
to Steven Johnson, Grocerant Guru®
at Tacoma, WA based Foodservice Solutions®.
In the United States, the
larger the chain in almost all cases the more slowly they are to adopt
something than a smaller chain or independent restaurants will. Chain
restaurants goal is simple to feed one meal at a time in the restaurant while
protecting and edifying the brand according to Johnson.
Historically chain
restaurant leaders have denied the credibility of start-up competitors as
non-relevant. The pizza sector is a great example; evolving from family dining
independents to a national chain of "Red Roof" Italian, then to
delivery-only outlets and now
take-N-bake is garnering market share in the pizza
sector.
Trends in the Food
Industry Point to an Increase in Non-Traditional Meal Occasions
At the intersection of
the consumer, freshly prepared food, and technology we find that consumer
eating behavior is evolving and is now beyond the control of traditional food
marketers.
Evolving culture and
lifestyle, demographics along with the new uncertain economy are all putting
pressure on the American food consumer: Demands of work, economic shrinkage,
demands of raising a family, commuting, social interaction, kid's after-school
activities, all contribute to a food marketplace where convenience vies with
price over legacy brands.
Recent Advances in
Food Packaging and New Points of Non-Traditional Food Distribution Have
Empowered Consumer Choice
Americans are embracing
these choices even as legacy marketers cringe. Who's after restaurant food
dollars? Simply put everyone including retailers from Tommy Bahama, Macys, and
Ikea.
Why should you care if
Walgreens is selling fresh prepared Ready-2-Eat and Made-2-Order sandwiches?
Why should you care if Amazon-Whole Foods, Trader Joe's, Safeway and Wegmans
are selling Ready-2-Eat and or Heat-N-Eat fresh prepared pizza? Why should you
care if Coinstar is selling Seattle Best Coffee at 1,000 locations around the
United States for $1.00?
You should care because
they are selling it, and you are not! The fastest growing sector of retail
foodservice for the past four years has been the Convenience store sector. The
C-store sector's growth in large part has been driven by freshly prepared food.
Non-traditional avenues of distribution are growing, gobbling market share
while establishing new patterns of consumption, price points, and customer
loyalty.
The Shopper Is in
Control Spurring New Retail Food Formats
Trader Joe's and Amazon -Whole
Foods have created Ready-2-Eat and Heat-N-Eat fresh prepared food items with
qualitative differentiation as an entity with an identity that has helped
propel them into Ready-2-Eat fresh prepared food leadership.
Recent research shows
that both Trader Joe's and Amazon-Whole Foods are each known for high quality
(restaurant quality) Ready-2-Eat and Heat-N-Eat foods with distinctive
offerings. More important each is leading with innovative products and package
size that create value and have positioned each chain as a food
shopping destination for meal components customized and personalized
for immediate consumption or mix and matched for a meal time at home. In short,
they are stealing your customers.
Walgreens fresh prepared
food is restaurant quality and priced less than Panera Bread or Corner Bakery
CAFE.
Both Panera Bread
and Corner Bakery CAFE thrive in urban
locations. Walgreens is now growing price, quality, and speed of service
advantages over legacy retailers. Legacy restaurant chains must reconsider the
speed at which they evolve and adapt or non-traditional outlets will capture
profits margins as well.
Traditional views of
meals and mealtime can pretty much be discarded. Legacy retailers waiting for
the "next big thing" to copy simply might be out of luck this time.
Legacy food retailers may not like to be first movers very much but it may
prove that waiting too long will not work this time.
Product, Packaging,
Placement, Portability, and Price
The retail food world is
evolving at an ever increasing pace filled with innovation in food, portion
size, points of distribution, and quality fresh prepared meal solutions. The
price, value, service equilibrium is resetting in retail foodservice. In order
to edify the brand and reinforce consumer relevance restaurateurs must leverage
Foodservice Solutions® Five P's of food marketing.
Many legacy food
retailers continue to practice brand protectionism, stifle the brand while
diminishing consumer relevance. The consumer is dynamic, not static. Brands
must be dynamic, evolving with the consumer. Four years of watching other
retail sectors thrive should be long enough. Success in the restaurant world is
no longer simply about what happens within your 4 walls.
Are you trapped doing what you have
always done and doing it the same way? Interested in
learning how www.FoodserviceSolutions.us can edify your retail food brand while
creating a platform for consumer convenient meal participation, differentiation
and individualization? Email us
at: Steve@FoodserviceSolutions.us or visit: www.FoodserviceSolutions.us for more
information.
So usefull.
ReplyDeleteThanks
Noelia De Leon
Pan Konig
Costa Rica