Foodservice Solutions® team was one of the first to extol the industry
leadership and customer focus of ‘Boston Chicken aka Boston Market’. Even after Boston Market of acquired by McDonalds
our Grocerant Guru® lauded the increase focus
on driving customer touchpoints.
However, the team at Foodservice Solutions® has been pondering if
there was ever a chain restaurant that misinterpreted the undercurrents of consumers
dinning behavior and ignored trends opting to focus on short term fads as a way
to move forward than the team at Boston Market for the past six year?
The one thing that is clear Boston Market has closed
more units than they have opened during the past six years. That is a clear indication the one-time
grocerant niche Ready-2-Eat and Heat-N-Eat disruptor has lost its way according
to Johnson.
Boston Market’s 2019 Marketing focused Easter Meal
is a perfect example how they missed the mark once again capitulating more
meals to grocery stores the ilk of Albertsons and Kroger. Boston Markets
$119.99, Heat & Serve Easter Meal for 12 that features a spiral-sliced ham
or either a boneless honey-glazed ham or boneless roasted turkey breast (or a
combination of both).
Here is
what you can get a spiral-sliced ham or either a boneless honey-glazed ham or
boneless roasted turkey breast (or a combination of both). Each meal also
includes an array of home style sides such as mashed potatoes and gravy,
creamed spinach, cinnamon apples or sweet potato casserole, plus fresh-baked
cornbread and two apple pies. As an after thought they added a bit of relevance
with a couple of other choices that include:
·
Heat
& Serve Meals for 4 or 6: Complete Easter meal include ham, turkey or both
starting at $69.99 and consist of everything a host needs to serve a complete
feast, including entrees, sides, cornbread and dessert. Essential Easter dinner
for 4 or 6 is also available and contains an entrée, sides and cornbread.
· Feast for
Three: For only $34.99, enjoy a boneless ham with three large sides, three
pieces of cornbread and a whole apple pie.
·
A La
Carte: Enjoy chilled, fully cooked main dishes, individual sides or desserts,
which can be picked up in restaurant between April 19 and April 21.
·
Individual
Easter Meals: Join Boston Market on Easter Sunday (April 21) for a
honey-glazed, hand-carved ham meal served with a choice of two sides,
fresh-baked cornbread and a slice of apple pie for $12.99 while supplies last.
Why is this important,
first Boston Market is a Chain Restaurant, customer’s know it. What Boston Market forgets is 64.3% of all U.S. households consist of one
or two people. Why would they abandon the focus of their primary target market
for groups of 12? The only reason would
be to drive a wall street metric of yesterday, check-average up at the cost of
customer focus. One thing is clear to the team at Foodservice Solutions® Boston Market’s
messaging has elevated the platform for Kroger, Publix, and Safeway all will
have an advantage selling Easter Dinner.
Foodservice Solutions® specializes in
outsourced business development. We can help you identify, quantify and qualify
additional food retail segment opportunities or a new menu product segment and
brand and menu integration strategy. Foodservice Solutions® of Tacoma WA is the global leader in the Grocerant niche
visit Facebook.com/Steven Johnson, www.Linkedin.com/in/grocerant/ or www.twitter.com/grocerant/
Battle for Share of Stomach
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