Wednesday, April 17, 2019

Who is After Restaurant Customers?

Chain Restaurant menu prices continue to rise up 3.0% in March, 2019 all the while wholesale food prices were only up 0.6% in March, 2019 according to the Bureau of Labor Statistics.  So, who is after restaurant customers companies that have positioned themselves by evolving business models better than most legacy chain restaurants according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®?
Why should legacy chain restaurants care? Simple they are losing customer relevance according to Johnson.  While food consumers are a highly fragmented group there are universal commonalities creating channel disruptions. Consumers want what they want when they want it! Increasingly they want Grocerant niche Ready-2-Eat and Heat-N-Eat fresh food.
Today it is all about the consumer buying what the type of food they want, where they buy it and how they buy it is in flux. You can buy food from large format food retailers the ilk of Safeway Lifestyle stores, Kroger, Walmart, Ikea, or Smaller Format retailers like Trader Joe, McDonald’s, Burger King, Dollar Stores, Walgreens, and even fast casual restaurants.
Regular readers of this blog know that line between restaurants and food retailers is growing ever thinner. The fight for America's food dollars continues to intensify as consumers find fresh prepared Ready-2-Eat food options at a wide and growing array of outlets across almost every channel: convenience stores, chain drug stores, restaurants, grocery stores, club stores, vending and even more non-food retailers like dollar stores and most cost less per meal than at most chain restaurants. That helps drive relevance.
Food manufacturers, retailers and restaurants worry about choice overload, consumers have embraced their new choices and show no signs of returning to the old ways. This fight is taking place in what is called the grocerant niche.  I ask are you evolving your business model?
The restaurant industry is not an industry known for trying to be first as in fastest to market with an ideation, food or technology advance. In the United States the larger the chain in almost all cases the more slowly they are to adopt something than a smaller chain or independent restaurants will. Chain restaurants goal is simple feed one meal at a time in the restaurant while protecting and edifying the brand.
Historically chain restaurant leaders have denied the credibility of start-up competitors as non-relevant. The simple fact is convenience stores, grocery stores service deli’s, and dollar stores are not start-ups? They are not raising prices on fresh prepared food they are introducing more new meal component options with full flavor and at very competitive price points.  Business models evolve.  I your brand edifying your menu, footprint, and messaging with today’s relevance?  
Foodservice Solutions® specializes in outsourced business development. We can help you identify, quantify and qualify additional food retail segment opportunities or a new menu product segment and brand and menu integration strategy.  Foodservice Solutions® of Tacoma WA is the global leader in the Grocerant niche visit Johnson, or
Battle for Share of Stomach

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